This profile is uncertified and using publicly sourced data
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Business Details
About
OpticianAudiologyContact Lenses SupplierEye Care CentreHearing Aid StoreOptometrySunglasses Shop
Observatory the Opticians in Southwold is known for our great customer service and our fashionable frames. We won the UK’s Best Independent Optician in 2016 and our sister practice in Beccles won the same award in 2014. We love to support our community - so much so we won the EADT Business Award in 2017 for Community Involvement.
We visit the London, Paris and Milan trade shows every year to keep on top of the latest trends and hand-edit the frames that we think our customers will love, mixing our collection with an emphasis on fashion and quality at all price points. Come in and see for yourself!
We stock include Oliver Peoples, Face a Face, Ray-Ban, William Morris London, Silhouette, WOOW, Paul Smith, Cutler and Gross, Superdry and more
Location
Hours
Monday9:00 AM - 5:00 PM
Tuesday9:00 AM - 5:00 PM
Wednesday9:00 AM - 5:00 PM
Thursday9:00 AM - 5:00 PM
Friday9:00 AM - 5:00 PM
Saturday9:00 AM - 5:00 PM
SundayClosed
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.