The Specs Factory is an optician open to the public offering excellent customer service. Products available range from budget to designer and all lens types and brands are available.
We're a family-run, independent opticians with years of experience in providing great service, fantastic value and spectacular quality.
We've based our business on a vision of bringing the manufacturing and dispensing of glasses closer together.
We know that glasses aren't just an accessory - they're an important part of who you are. And, because you need to get the perfect pair (or pairs), we look to ensure we do everything right.
Pop in to our Norwich, Ipswich or Chelmsford branch. We'd love to see how we can help you!
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.