This profile is uncertified and using publicly sourced data
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Business Details
About
OpticianContact Lenses SupplierEye Care CentreOptometrySunglasses Shop
Welcome to Concept Eye Clinic, your local opticians in Melrose, serving the community across the Borders with a sterling reputation for clinical excellence and patient care. The practice is one of the few opticians in Scotland qualified to provide treatment for patients referred from hospital, and offers state-of-the art technology for early diagnosis and monitoring of disease for both private and NHS patients. Care here is as personal and bespoke as your recommended lens and frame style.
To find out more about our eye care, please visit our website or get in touch with our professional team who will be happy to help.
Location
Concept Eye Clinic
3 The Wynd Buccleuch Street, Highcross, SCB
TD6 9LD, United Kingdom
Hours
Monday9:00 AM - 5:00 PM
Tuesday9:00 AM - 5:00 PM
Wednesday9:00 AM - 5:00 PM
Thursday9:00 AM - 5:00 PM
Friday9:00 AM - 5:00 PM
SaturdayClosed
SundayClosed
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.