Ty Cwm Rhondda is a 20-bedded low secure mental health facility offering high quality assessment, treatment and rehabilitation services for males with complex mental health needs, serious mental illnesses including treatment-resistant presentations, and challenging behaviour.
We seek to work with individuals to stabilise their mental health and behaviours with the aim to maximise independence and promote reintegration into the community at the earliest opportunity.
We deliver a wide range of interventions intended to support, educate and rehabilitate the individual. We have a diverse professional population who use their varied skills in innovative and evidence-based interventions.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.