Thomas Bond Opticians in West Bridgford has been providing excellent customer service for over 60 years.
The West Bridgford practice is the headquarters of the group, the location of the accounts & administration department, and the workshop, Trent Optical.
It is situated on Melton Road, opposite the Post Office. Free parking is available on the forecourt of the practice, or on the surrounding streets.
There are three fully equipped consulting rooms, with contact lens and visual field examination equipment. There is a large separate waiting room with toys available for children, and a reception/dispensing area with a wide selection of frames. The practice is wheelchair accessible.
Staff
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.