David Lloyd Bristol Long Ashton

Reviews

• VS

  von swindell

  3 days ago
  4.0
  Signed up after a tour with Robert. I wanted to prepare for a knee replacement. He was very patient and explained things well. Looking forward to getting started!
• NH

  Nicola Hodge

  Oct 15, 2026
  5.0
  Had a tour with Robert. He ls very knowledgeable and was able to answer all our questions. We look forward to using David Lloyd.
• JX

  Joanna Xenofontos

  Oct 8, 2026
  1.0
  Extremely disappointing experience with David Lloyd Long Ashton. I joined expecting a premium gym experience, but unfortunately felt completely misled and let down. The biggest issue was the Platinum membership. When I joined, I was told Platinum gave me access to all David Lloyd gyms. Access to different clubs was one of the reasons I chose Platinum, particularly because I work from different locations. I later discovered that clubs are divided into different tiers and that I could not access some clubs. The tier system and these restrictions were never explained or mentioned when I signed up. Had I known, I would have made a different decision about my membership. I was also told I could downgrade within the first 10 days and receive a refund. I tried to do this within that period, but the only route I was given was through the app. I submitted a message and nobody responded. Reception simply directed me back to the app. By the time I eventually got an answer, I was told it was too late. I was also told when I joined that I could downgrade my membership at any time. I understood that the 10-day period was the window for a refund, so I wasn't expecting a refund when I later tried to downgrade. However, when I contacted them to downgrade, I was told outright that I wasn't allowed to do so. This directly contradicted what I had been told when I signed up. I then spent weeks trying to contact them to cancel my membership because my health had deteriorated and I was no longer able to attend. My emails and messages about the situation went unanswered, and it was only after I submitted a doctor's letter that my cancellation was finally dealt with. Yet once my Direct Debit was cancelled because I was unable to work and couldn't afford the membership, the calls suddenly came quickly and repeatedly. The contrast was incredibly frustrating: weeks of no response when I was trying to resolve genuine issues with my membership, followed by repeated contact when payment was affected. The gym itself also doesn't feel remotely premium. Long Ashton is overcrowded, the equipment is dated, and there simply isn't enough equipment for the number of members. There are only around three squat racks, compared with 6–7 at my previous gym, which cost a fraction of the price. Gym etiquette is honestly shocking. People regularly leave machines covered in sweat after using them, and there is very little to encourage or reinforce the basic expectation that you wipe equipment down for the next person. The same goes for weights: people regularly leave 25kg plates and other heavy weights loaded onto machines, meaning the next person has to struggle to unload them before they can even use the equipment. For a premium gym, I find the lack of basic gym etiquette, signage and staff enforcement really disappointing. My previous £20-a-month gym had much better etiquette and staff actually reinforced these basic standards. The whole situation left me feeling genuinely taken advantage of. I felt I had been misled into paying for a membership that didn't provide what I understood I was buying. The stress of trying to resolve everything, combined with my concerns about hygiene and the general environment, has contributed to a Crohn's flare-up and I'm currently unable to attend. For the price, I expected clear information, decent communication and a genuinely premium gym experience. I didn't get one.
• NN

  Nicole

  Oct 7, 2026
  5.0
  Had a great tour with Robert, gave me plenty of time to review all the facilities, answered all my questions, very helpful and not overbearing
• JC

  Jade Carson

  Oct 7, 2026
  5.0
  I came in with my friend the other day and Maddi on reception was an absolute delight!! She assisted with directions as I’ve never been to this club before, she had such a warm welcoming smile and was really friendly! Customer service was exceptional!! 5 ⭐️

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