TruGym in Chatham Dockside is a modern gym with premium machines and an affordable price tag. The free-weights area includes dumbbells up to 50kgs, machinery, and kits from brands such as Hammer Strength and Life Fitness. The equipment list is suitable for beginners through to advanced training with an Olympic lifting platform, three squat racks and a deadlift platform in-house.
Structured classes take place in the studios, including a dedicated spin studio. Classes are designed for all fitness levels. Membership includes access to all 50 weekly classes such as Les Mills workouts, Zumba, truPump, spin, yoga, truCombat, truCircuits and more.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.