Boots Hearingcare Twickenham

Reviews

• W1

  WDC 1605

  Jul 1, 2024
  1.0
  The pricing at Boots is extortionate and their sales tactics are deceitful. When asked if I would like additional scanning, it was put to me in a way to sound like it would be a small additional charge, not a sizeable charge for the scan IN ADDITION to the standard eye test charge. I only realised this when I came to pay. I did not expect to be deceived by a high profile high street chain such as Boots trying to con its customers. I needed varifocals. Not surprisingly the optometrist recommended Boots’ most expensive range of varifocals. As for the explanation I got from the optician with regard to the difference between Varilux Physio and Essilor Physio when I asked - I found it so utterly confusing that it seemed far more appealing to buy frames and lenses online. Five years ago (2019) I had an eye test at the same branch (Twickenham King Street) with the same optometrist. The optometrist told me then I needed glasses for driving. Five years later the same optometrist told me I didn’t need them for driving. So I am now lead to believe that in the five intervening years, my eye sight has miraculously got better? Wow! Soon after my eye test, Boots sent me an email questionnaire asking me “How did we do?” I told them exactly what I thought. In the questionnaire they asked whether I would like them to get back to me with regard to the poor score I gave / comments I made. I said yes. I’ve yet to hear back from them in over six weeks proving that Boots don’t really care what their customers think, and that this is their futile attempt at paying lip service to so called ‘customer service’. Unless you’re actively looking to get ripped off for an eye test, then I IMPLORE YOU NOT TO GO TO BOOTS OPTICIANS and look elsewhere. In my experience their sales assistants actively mislead, their opticians confuse, and their optometrists lie.
• 66

  6373nerd

  Oct 17, 2022
  5.0
  I’ve been here a couple of times and found the audiologist was abrupt, rude and impatient a bit like the one I saw at the Richmond branch a few years back. Todays experience was the complete opposite. Today I saw Laura who I’ve seen before in Hounslow, she covers all over the place. She is friendly, listens to what you have to say and explains things. The whole experience today was a pleasure. A true professional and a credit to Boots Hearingcare.

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