Foundry personal training Gym is widely recognised as the UK’s leading independent fitness business. This pioneering West London facility was built on a vision to create a new breed of gym that delivers extraordinary customer service and prioritises members and their goals.
Foundry offers a welcoming, non-intimidating environment for people of all ages and levels of fitness, coupled with a culture that is both fun and, crucially, focused on results. It’s a gym for real people who just want to look, feel and live better.
To ensure members achieve those all-important results, Foundry runs cutting-edge programmes based on one-to-one and small-group personal training.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.