Whitby & Co. is an independent optical practice in Central London. We have been trusted by our loyal patients for over 20 years. We believe that eye care is a vital part of maintaining your health and wellbeing, not just about a quick check on your prescription, or selling you the latest line in spectacles.
You will benefit from our excellent clinical skills, top-rate service and affordable fees. If you do have an eye problem, we’ll help you resolve it quickly and will see things through to conclusion. And you can be confident that our experienced optometrists will be checking your overall health, as part of the continuing relationship that we build with our clients.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.