Vision Express Opticians - London - Stratford Westfield

Reviews

• KC

  Kryyc Castro

  6 days ago
  5.0
  Services and customer care is brilliant. Staff are accommodating and my check was quick. It shows on the results that I have problem with my eye. Sent me to referral portal. Now am waiting for the appointment in Eye Hospital. Good to know I have something to sort out my eye health. My husband ended up to purchase his 1k glasses for two.
• AA

  axyaaa

  Jun 16, 2026
  5.0
  My husband and I both had our eye tests done by Mahfuz Ahmed at Vision Express Stratford on 16/06/26. He explained everything thoroughly, gave clear advice, and took plenty of time without rushing, while still being very efficient. He was polite, friendly, and made us feel completely at ease. Would definitely recommend him to family and friends!
• QN

  Quynh T Ng

  Jun 10, 2026
  1.0
  Clearly, there is something wrong this this branch. My son needed his eyes checked and new glasses. Came in after after 3wks to collect, just for them to tell me that they couldnt find his glasses and i needed to come back another day. The guy promised to call back but never did. Anyway, got the glasses in the end after all the hassle. Again, we returned for my son's contact lenses. He passed the trial so the doctor said they would order his correct prescription. Guess what, came back after 2 wks for them to tell me that, there wasnt any record of my son's contact lens trial, and he would need to come in for eye test and trial again. Absolutely ridiculous. !!!. Whoever runs this store, all of you need retraining !!!. Wasting my time and money !!!
• AV

  Alisson V

  Jun 10, 2026
  1.0
  I was served by Aminah on the 3rd of May when I visited the branch to get a new pair of glasses, as mine had broken and were purchased from the same branch less than two years ago. After having a new eye test and paying for a new pair, my partner suggested that the glasses might still be under warranty. I was unaware of this, as Aminah never asked or mentioned it. Once my partner brought it up, Aminah rolled her eyes, and it was clear she was unhappy that I now wanted a refund and to claim the old pair under warranty. I paid the excess charge, which was fine. I then asked her whether I would receive a new pair with lenses included, and she confirmed that I would. Based on this information, I threw my broken glasses away. A month passed and I never received any updates. Even on the order tracker, the only status showing was “order confirmed.” I decided to call on the 1st of June and, to my surprise, was told that my glasses were “ready.” I specifically asked the employee whether the lenses had been fitted, and he confirmed that they had. However, when I arrived at the store, the lenses were not fitted, and I then found out that I had to pay for them separately. This was never communicated to me by Aminah, despite me asking her about it back in May. I ended up speaking to the manager, who offered me a discount on the lenses and made it seem as though she was helping me. In reality, the issue stemmed from poor communication, a horrible attitude, and terrible customer service from the employee.
• RR

  Richard

  Jun 9, 2026
  2.0
  Great experience with the clinical team they were friendly, knowledgeable, and thorough throughout my eye test and contact lens trial. Unfortunately, the sales process didn’t match that standard. I was initially misquoted for a year’s supply and, at one point, was being charged per lens instead of per pair, which didn’t inspire confidence. There also seemed to be limited understanding of Vitality insurance....pricing differences (£48 with Vitality vs £32 without) and what’s included (like solution) weren’t clearly explained. Most of my questions about claiming were met with “it’ll be fine,” rather than proper reassurance. Given the cost was no -refundable and fairly high, I expected checks to confirm everything was definitely claimable. I also felt pressured into a 12 month purchase despite asking to switch to 6 months. I was told to trust that it would work out, but that wasn’t really the point, it was my first time claiming, so naturally I was cautious. While I did have a sense that it would probably be OK, I didn’t feel properly confident in that at the time. Regardless, after paying, I left without clear information on delivery, timelines, or next steps...just “we’ll let you know.” I had to leave for another appointment and now need to ring up the store to chase basic information myself. Overall, fairly disappointing, a strong clinical experience undermined by a disorganised and unclear sales process, especially given the cost involved.

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