Vision Express Opticians - London - Stratford Westfield

Reviews

• TG

  tami gill

  1 day ago
  5.0
  I had an excellent experience at Vision Express. The staff were friendly, welcoming, and professional from start to finish. My eye test was thorough, and everything was explained clearly. They helped me choose the right glasses without any pressure. I would highly recommend them.
• EE

  Ela

  4 days ago
  5.0
  I always have such a wonderful experience at Vision Express in Stratford Shopping Centre. Every member of the team is consistently welcoming, professional, and genuinely kind. Today’s visit was exceptional thanks to Sara. She went above and beyond to help me, patiently adjusting my glasses several times with a smile and making sure they fit perfectly. Nothing was too much trouble for her, and she made me feel truly valued as a customer. Her kindness, professionalism, and positive attitude made my day. Thank you, Sara, for your outstanding customer service. Vision Express is very lucky to have you on the team. I highly recommend this store. Ela
• CS

  Caroline Souchard

  6 days ago
  2.0
  One pair of glasses was lost in transit. I was never contacted, even when I collected the first pair. Then I'm offer a discount to use within 30 days. What kind of commercial gesture is that when I just got my glasses. Pointless UPDATE ON THIS REVIEW Once the manager has been made fully aware of my frustration regarding my order, and the unusable discount offered, I was contacted straight away. I was offered a meaningful discount. Thank you to Karen and the team
• AJ

  Amelie Jannoe

  Aug 28, 2026
  2.0
  A staff member advised that they did contact lens recycling, but the next colleague apologised that they didn’t. While it wouldn’t be fair to leave a wholly negative review, it’s a necessary service for Vision Express clients and lens users at large. Plenty of easy b2b options available to offer in-store (like TerraCycle) that can’t be accessed by individuals alone. Opticians should take responsibility to help their customers when the products that they sell are not household recycled. I’d be grateful if this could be introduced.
• JJ

  Jumur Jamal

  Aug 18, 2026
  1.0
  Terrible experience at Vision Express - Stratford. I would recommend going to other branches instead. My appointment was at 5pm, and I was seen by the optician an hour later. Despite booking an eye test & a contact lens appointment, staff were very unhelpful with the contact lenses. I was told to wait, and that someone would come to my aid soon following my eye test, only to be left waiting further. I spent 2.5hrs at the store, only to have only had the eye test. I left thereafter as the staff told me I would have to wait longer, book another appointment and come back another day for a contact lens trial. Utter waste of time - the eye test and contact lens appointment is only meant to take 50 mins altogether, not over 2.5hrs. Time is precious and then we should be told if waiting times are long, that way we can cancel or reschedule. Staff was also inconsiderate and unprofessional, some could not understand that I wanted to order contact lenses due to a lack of English proficiency. I will never be returning here, I had much better experiences at other local Vision Express branches.

Frequently Asked Questions About Vision Express Opticians - London - Stratford Westfield