Vision Express Opticians - London - Stratford Westfield

Reviews

• AA

  Aliyat

  1 day ago
  4.0
  I had a fantastic experience at Vision Express Stratford, especially thanks to Karen, the assistant manager, and her wonderful team. After having a negative experience at another Vision Express branch, Karen really went above and beyond to help me and made sure I felt listened to and well looked after. Her professionalism, kindness and willingness to resolve the situation made such a difference. The whole team were welcoming, helpful and attentive, and I really appreciated the care and support they provided. It’s reassuring to know that there are people who genuinely care about their customers and take pride in delivering excellent service. Thank you, Karen and the team, for turning my experience around. You are a real credit to Vision Express Stratford!
• KV

  Kaushika Vuppala

  1 day ago
  3.0
  I find the staff at the Canary Wharf branch quite curt, so I tend to avoid it now. I recently visited the Stratford branch to get a replacement pair of spectacles, but unfortunately, the experience was rather drawn out. The staff were unable to retrieve my prescription, which resulted in a lengthy process of trying to override the system restrictions. The lady assisting me also kept listing various features and add-ons, such as blue-light filtering and lens reduction, without explaining what they were or what benefits they offered. When I asked for clarification, she asked whether this was my first pair of spectacles. It wasn’t, although it had been several years since I last purchased a new pair. Ultimately, we got there, and I did appreciate the generous range of frames available. However, the overall customer service was disappointing and fell short of what I would expect.
• SR

  S R

  1 day ago
  5.0
  I've been to the Vision Express branch at Westfield Stratford a couple of times recently and have found the service excellent. The equipment is fantastic and the scans are really informative. I had a repeat Advanced Eye Test to follow up a recent eye issue, as well as a contact lens appointment. Optometrist Taren Ghadiali was extremely helpful in talking me through the scans and helping me understand how things had progressed, and also advised me on the oxygen permeability of different types of contact lenses. After the tests, I needed new lenses for my glasses. Muhammad Ahmed was very courteous and helpful in talking me through the different lens options for my existing frames. Overall, this is a fantastic branch of Vision Express, with excellent staff and impressive equipment.
• DI

  Donna Ingram

  3 days ago
  1.0
  The appointment itself went well, but afterwards is a completely different story. I initially went in August, agreed to try monthly contact lens, after trying for 2 months, discovered they did not agree with me. Had another appointment in October to change monthly contact lens to dailies - was told that I would receive my supply within a week! When I had not received my supply nearly two weeks after my appointment, I call the store, got cut off, then received a voice message they would speak to the optician and call me back! When I had not received a call back after 5 hours, I called them again - a call that lasted 25 minutes! Initially told me I needed to return the monthly contact lens I had left in the original packaging - who keeps the outer boxes and I was in month 3 of use now! Then was told I had to wait another week so they could speak to the optician, as there were no notes on the system regarding my October appointment, in this digital age, I find it difficult to believe, why was I there then! I do not believe I am the first customer to change from monthly to dailies, so not sure why so difficult! I have cancelled my standing order and asked Hassan to cancel any further deliveries - thought Vision Express was a professional optician and find it hard to believe they do not have up to date records - as someone who works with the public, terrible customer service, did not get what I was told I would, thought and it was implied this would be a simple switch! Will not use Vision Express again after this experience!
• DW

  Deb Williams

  Oct 8, 2026
  5.0
  It was easy to rearrange my appointment online which made things stress free. The store is bright, tidy and clean. I was welcomed as I arrived and directed where to go. The waiting room was comfortable and the receptionist kept me up to date. The optician ,Tarin , was very informative and took care and patience to get things right , he was well informed and pleasant . I was helped to choose my glasses by Steven, who took time to discuss what styles I liked and what suited me . Also Sarah came to give a second opinion and she was friendly and helpful too. Steve was careful with the measurements, speaking to me about what he was doing , the price and the time they would take . He was very efficient and supportive to me , especially as I was fairly indecisive, but his patience and humour really made this experience a positive one. I can thoroughly recommend Westfield, Stratford as a great store. Thank you

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