Vision Express Opticians - London - Hendon (Brent Cross)

Reviews

• JP

  James Podlubny

  4 days ago
  5.0
  I visited Vision Express regarding issues with blocked tear ducts. This was my second visit. I was seen by Fatima, who was very attentive and kind. She listened to me carefully and referred me to an ophthalmologist. She even took a photograph of my eyes to help expedite the appointment process. Furthermore, she provided her personal email address and told me to get in touch with her if I hadn’t heard back within two weeks. Overall, the entire team at this branch is very attentive and kind.
• SA

  Shy A

  6 days ago
  1.0
  Extremely disappointing experience as a first-time customer. I booked an appointment to get new contact lenses and specifically chose a time that worked around my baby’s naps and feeds, hoping to avoid any fussiness during the visit. The appointment was supposed to last 50 minutes. However, I was initially kept waiting for 20 minutes before a member of staff saw me to carry out some initial eye checks. I was then left waiting for a further hour with absolutely no communication or explanation about the delay. Eventually, I went to the counter myself to ask what was happening. Only then did someone come over to inform me that I would have to wait another 20 minutes to be seen. By this point, my baby was becoming unsettled, and I had no choice but to leave without completing my appointment. I completely understand that appointments can sometimes run behind schedule, but the lack of communication and consideration for customers’ time was unacceptable. Had I been informed of the delays earlier, I could have made an informed decision rather than wasting so much time waiting around with a baby. I’ve never experienced this level of poor service at any of my previous opticians. As a new customer, this has left a terrible first impression, and I certainly won’t be returning. A complete waste of my time and an incredibly frustrating experience.
• WM

  Wiktor Malec

  Oct 17, 2026
  5.0
  On October 6, at around 2:30pm, I came to this eye shoppe looking for assistance. There was a soft contact lens that was stuck in my left eye. Apparently, it had ripped, and while I was able to get one half out from my eye, the other half was stuck at the very back, under the eyelid. I am so extremely grateful to the man, the optometrist, who helped me. I was able to walk in, without an appointment, and the man (I did not get his name, but he had a darker skin complexion) was swiftly able to get the stuck lens dislodged from my eye. My heartfelt gratitude is something I would like to extend especially to this man who helped me out, and bring comfort back to my eyes. I will go out of my way to come back to this eyewear shoppe if I am in need of buying contacts in the future. Thanks SO MUCH!
• SG

  Sara Gajzler

  Oct 17, 2026
  5.0
  A huge thank you to Fatma Jagani, Bianca, Gabriella and the rest of the team for their exceptional service! Everyone was incredibly helpful, friendly and accommodating. As someone who is partially sighted, I really appreciated their support throughout the process. I was able to set up my contact lens subscription and order new glasses with ease. Such a lovely experience, highly recommended!
• AS

  atoosa sh

  Oct 15, 2026
  5.0
  This was my first time visiting Vision Express for an eye test, and I had a wonderful experience. I had my eye test with Hannah Ahmad, a kind, attentive, and highly professional optometrist. I really appreciate her patience, care, and attention to detail. Vision Express has excellent eye-testing equipment, highly skilled staff, and a wide variety of glasses frames to choose from. Overall, it was a very positive experience, and I will definitely return to this branch for my future eye tests. Thank you, Hannah, and the entire Vision Express team!