PC
Polat Cavusoglu
Jul 2, 2026
Erin is always so helpful and friendly. She’s really kind, easy to talk to, and brings such a nice energy to Virgin Active. Always a pleasure seeing her there.
Virgin Active has become my favourite place to train. The kit’s top-notch, the classes are spot on, and the atmosphere keeps me coming back after a long workday. Perfect for a proper reset.
The gym is always over packed and so really hard to get a free machine and even if you do get a machine some people try and rush you
The showers smell really bad and they have flies in there
The classes are impossible to book, especially any reformer classes
Overall for the price you pay you really get the bare minimum
I decided to leave the gym as it was no longer an enjoyable experience
The gym is VERY tired (especially compared to how amazing Bank and Aldersgate are). Everything about the changing rooms and showers are old, tired and always dirty so I've started to shower when I come home which isn't ideal. Pool/Sauna/Steam area is outdated. It's a shame given the area the gym is located, I expect much more. Definitely in need of a revamp asap.
NK
Nazanin Kondori
Jun 22, 2026
I had an absolutely incredible experience with Sophie as my swimming coach at Virgin Active.
I came into the sessions with an extreme water phobia spanning over decades after a childhood freak accident and had very little confidence in the water. In just two sessions, Sophie managed to help me get into the water in a way that felt safe and manageable, and most importantly, helped me start to reduce my panic/freeze response.
Her approach was exceptional throughout. She was patient, calm, and highly attentive, always aware of how I was feeling and adjusting things at exactly the right pace. She created a sense of safety that made it possible for me to actually begin learning to swim rather than feeling overwhelmed.
What stood out most was her combination of professionalism and genuine care. She was vigilant, encouraging, and consistently supportive without ever pushing beyond what I could handle. I left each session feeling more confident and surprised at how much progress I had made in such a short time.
It has been a genuinely transformative and positive experience, and I feel very grateful to have had Sophie as my coach. Highly recommended for anyone, especially if you’re nervous about the water or starting from scratch.