Virgin Active Crouch End

Reviews

• MI

  Mark Igbinedion

  Aug 5, 2026
  5.0
  First day at virgin active, not a bad experience at all Abigail in the cafe was amazingly warm and welcome
• EM

  Emma M

  Jul 23, 2026
  5.0
  Abigail from Kauai makes everyday a little bit brighter! Serves with a smile, and makes the BEST coffee.
• AK

  Alex Katsambas

  Jul 13, 2026
  2.0
  New equipment, very good layout. Overall clean and tidy. Cons outshine the pros, given the premium price tag. No air-conditioning system beyond the reception area. Gym floor and other floors only have a cooling system that brings external air in. They installed portable air con units around the floor, and temperature is now between 25-30 degrees (Imagine how much it was before). Still completely unsanitary and dangerous. Nobody should be exercising in 25 degrees, it’s unhealthy. No formal communication from gym about the inconvenience. Furthermore, classes are done in the middle of the floor, with loud music. It makes no sense, it’s so loud even noise cancelling can’t keep the sound out. They told me they will mention to the trainers to be more mindful and they will be “monitoring” the situation. I have also notified the gym about lack of lockers, and they told me they are also “monitoring” that situation. Pretty much anyone can leave their things overnight. Some lockers taken permanently, despite the signs of not to do so.
• SH

  Sibylle Harrison

  Jul 10, 2026
  1.0
  I've been a member of Virgin Active Crouch End for many years. While customer service has often been inconsistent and some of the equipment is showing its age, the current issue is much more serious. The club relies on air handling units rather than air conditioning. Since the refurbishment in the spring, the ceiling ventilation also appears to have stopped working properly. During the recent heatwaves, the gym floor, Reformer Pilates studio and changing rooms have all been extremely hot and poorly ventilated, with temperatures reaching up to late 20s°C. On my last visit, I had to leave after only a few minutes because I felt close to passing out from the heat. Exercise generates body heat, so maintaining a suitable temperature is essential for a safe and comfortable gym environment. These conditions make exercising extremely uncomfortable and could increase the risk of heat-related illness for some members. Virgin Active markets itself as a premium health and wellbeing brand, but these conditions fall well short of that standard. I asked whether the membership fees could be reviewed while the gym is effectively unusable during hot weather, but the club manager told me that head office had refused. What disappoints me most is that Virgin Active acknowledges there is a problem yet continues to charge full membership fees without offering any reduction or meaningful solution. Until effective cooling is installed, I cannot recommend the Crouch End club to anyone who expects to be able to use their gym comfortably throughout the summer.
• NR

  Neal Rockman

  Jul 10, 2026
  5.0
  After being a member of many Gyms over the years I know the difference between good and bad ones. Crouch End Virgin is by far the best Gym I have been a member of. The people and facilities are just Top Notch.

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