Virgin Active Crouch End

Reviews

• TT

  Teri Teri.

  Sep 14, 2026
  4.0
  There's always something not working, or the canteen times are unreliable. Great manager, Robin. Lacks proper AC; changing rooms could add a better touch. Such as cosmetic products,
• SC

  SALVO Cola

  Sep 7, 2026
  1.0
  Today 7/09/26 A member of staff refused to give me a second towel, £160 per month i am forced to duel for a second towel, i wonder if anybody else has the same issue ........surprise surprise 8 males member in the changing room were saying the same thing. They hide the towels under the desk and one desk member has the duty of handing out 1 large and 1 small towel max per member. If they simply place the towels on the counter (as they do at Angel branch (£100 per month and 10 times better facilitywise ). This is for the managment 8 members are about to cancel the membership and next time 8 more will be asked the same question and 8 more ......have 1 staff less at the counter and simply leave the towels for member to take you will save money also change your laundry supplier if they overcharge you is that why you overcharge us? Not sticking around for long that's for sure bad managment ! It makes members feel unwelcome from the get go soon the whole place will be empty if it continues like this. Even a father with kids agreed he said they are counting the towels to hand out, going for a sauna the friggin towel is already soaking wet how do you expect us to dry after the shower ? No customers service knowledge whatsoever 👇
• MI

  Mark Igbinedion

  Aug 5, 2026
  5.0
  First day at virgin active, not a bad experience at all Abigail in the cafe was amazingly warm and welcome
• EM

  Emma M

  Jul 23, 2026
  5.0
  Abigail from Kauai makes everyday a little bit brighter! Serves with a smile, and makes the BEST coffee.
• AK

  Alex Katsambas

  Jul 13, 2026
  2.0
  New equipment, very good layout. Overall clean and tidy. Cons outshine the pros, given the premium price tag. No air-conditioning system beyond the reception area. Gym floor and other floors only have a cooling system that brings external air in. They installed portable air con units around the floor, and temperature is now between 25-30 degrees (Imagine how much it was before). Still completely unsanitary and dangerous. Nobody should be exercising in 25 degrees, it’s unhealthy. No formal communication from gym about the inconvenience. Furthermore, classes are done in the middle of the floor, with loud music. It makes no sense, it’s so loud even noise cancelling can’t keep the sound out. They told me they will mention to the trainers to be more mindful and they will be “monitoring” the situation. I have also notified the gym about lack of lockers, and they told me they are also “monitoring” that situation. Pretty much anyone can leave their things overnight. Some lockers taken permanently, despite the signs of not to do so.

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