OpticianContact Lenses SupplierEye Care CentreOptometry
Iris Optical is an independent opticians with two stores in London. We began life in 1999 online-only, operating from what is now our Tower Bridge store; our business model was to offer the latest, greatest designer eyewear as affordably as possible - our unique selling point being thin, anti-reflective prescription lenses free of charge with all frames. We soon learned that customers wanted to physically try on frames before deciding on which to purchase and so we opened our premises to the public shortly afterwards - and kept our 'free lenses' deal. Many years later, we still offer free, top-quality prescription lenses with most frames - and we now also offer eye tests and contact lens consultations in both stores.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.