David Lloyd Kensington

Reviews

• SM

  s m

  Oct 11, 2026
  1.0
  I rejoined David Lloyd Kensington on October 1st, and the experience has been an absolute disaster. First, my initial Personal Training session (part of the joining package) was canceled because the trainer was off sick with zero notice given, and they never re-credited it to my account. Then, my class bookings were wrongfully suspended for a week for "missing classes" I actually attended—staff at reception admitted it wasn't my fault, but refused to fix it. My entry card also constantly fails at the turnstiles due to administrative backend issues. Things hit a new low on Saturday, October 10th. At 9:10 AM, a staff member named Zena rudely argued with me and my 10-year-old daughter for 10 minutes, telling us we had to leave because lifeguards weren't here until 11:00 AM. No one emailed us about a delay. When I called reception from the changing rooms, another staff member (Kia) told me the lifeguards had arrived and we could swim. Zena was aggressive, unhelpful, and completely lacked professionalism in front of a child. David Lloyd expects high membership fees while treating loyal, long-standing members with total disregard and incompetence. Sort it out.
• EP

  Efthymia Papadopoulou

  Oct 11, 2026
  1.0
  David Lloyd Kensington is ridiculous, especially the reception service in the evening. The young man working at reception today seemed to interact with his friends most of the time and very loud as if the reception area were a playground, while ignoring other members. He appeared more interested in his phone or chatting with his friends than speaking to members, and did not even look at me while talking. The only time he seemed willing to speak to me was when I had taken two towels instead of one, and he told me I would have to pay £2 for the second towel. The towels are most of the time very old and thin, which is why one is not always enough. Members should be treated with basic courtesy, and the club should provide decent-quality towels. And I will not mention that the lift is not working for almost 2 months and many many many more
• VB

  Valeria Bottai

  Oct 7, 2026
  5.0
  I had a great experience with Anastassia! She was so kind, welcoming and helpful during my gym tour. She took the time to explain everything clearly, showed me all the facilities and answered all my questions. She made me feel really comfortable and was very professional and friendly throughout. Thank you so much, Anastassia!
• SM

  Sienna McGuinness

  Oct 7, 2026
  1.0
  The worst branch of David Lloyd I have ever been to. Having been a DL member for a long time now, I thought I’d try out Kensington. After my first visit, I have many concerns. My main concern was this: after my workout, I headed to the pool/sauna space for some relaxation. As I walked in, in my swimsuit, a random creep who I had never met before grabbed my arm and started blowing kisses at me. I told the staff, and although the man at the desk was very concerned and sympathetic, the lady in charge did not seem to give a cr*p, which left me in disbelief. She told me that even though he was caught on CCTV, she couldn’t do anything without his name 🤯 how am I supposed to know that?!? What is the point of having CCTV in that case? It has been a week since the incident and I have had no one reach out to me, not even to ask if I was okay, which is especially concerning as it was only my first time visiting Kensington - if they don’t even treat new customers well I can’t imagine the lack of care for existing ones! Secondly, ignoring this, the gym is still shocking for the price you pay per month. In the middle of my workout I had to take the (very slow) elevator back and forth, as the machines are on a separate floor to all but three of the free weight benches. They lack a lot of resources and I found that I had to skip quite a few of my exercises because they either didn’t have the equipment or they only had one which was constantly in use. They only have one cable machine!! For the price per month, I would expect at minimum good service from the staff (I met two who were very kind/helpful but the lady I informed about the inappropriate touching from another member let the team down). Other than this, the layout of the gym and insufficient equipment is just not worth the price. It’s a shame as I love David Lloyd Oxford and was hoping to use Kensington whilst I live in London part time, but I am at the point of considering using their Oxford branch and then on top of that having to pay for a different gym membership in London…
• AA

  anonymous anonymous

  Sep 19, 2026
  3.0
  Overall, a nice gym. The classes are excellent, with fantastic trainers across the board, and booking is generally good, with late availability often possible. The facilities are also clean and well maintained. My main criticism is the swimming pool. It is consistently busy from early morning through to midday and into the evening, with weekends particularly difficult. Two of the four lanes are used for children’s lessons between 9am and 5pm, with another allocated to family swim, leaving just one small lane available. This is often used by children too, making it difficult to swim properly. The lifeguards also seem largely ineffective at managing the pool, which can make the experience frustrating. Having used other David Lloyd clubs, I have found that children’s swimming is sometimes restricted to later times, allowing adults to enjoy a more relaxing swimming environment during the day. For a membership costing around £150 per month, I would expect better pool availability and a more relaxing atmosphere. The gym can also feel overcrowded at peak times, with many machines regularly unavailable due to the number of members. Another issue is the lockers (particularly on level 4). Some members appear to leave their locks on lockers permanently, resulting in limited availability. I raised this with reception staff but unfortunately felt that my concern was not taken particularly seriously. Overall, the gym itself is very good, but the other issues make it difficult to justify the high membership cost.

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