David Clulow Opticians - London - Victoria Street

Reviews

• CC

  Chris

  3 days ago
  5.0
  Nardio is super helpful and patient, whilst giving me space to browse. Really appreciated having him there to guide me.
• CQ

  C Q

  Sep 20, 2026
  2.0
  I chose David Clulow because I wanted a high-end experience. It started well, with immediate attention as soon as I arrived for my eye test. The lady is very professional and hygienic, although I did ask her to write down the ingredient she does not recommend in an eye drop and she only repeated it orally. Sorry but scientific word don't stick with me if I don't see them written. Then good manners shifted when I was handed over to the sales person. He kept showing me expensive glasses when I just wanted a spare pair of glasses for home, something comfortable and light weight. All of his suggestions were just expensive and frankly ugly, I understand all twenty-ish young people think anyone beyond thirty belong to the geriatric department, but I'm not ready yet to wear old-lady looking glasses. Anyway, after almost an hour of rejecting his suggestions, I just wanted to leave to go back to work, and I had to remind him that the optometrist had prescribed me eye drops and an eye mask. I get it the margin is much higher on a frame and lenses than on eye drops and eye mask, and it is a business at the end of the day, but at least don't make me remind you why I was there. I will not go back. Especially because they had never sent me the glasses prescription by email as I was told there. I had to go back there after work to claim for it, and I was finally handed over a hand-written paper prescription after 20 min. Not the high-end customer service I paid for.
• EM

  Emma M.

  Aug 29, 2026
  1.0
  I have never felt so uncomfortable in my life. I booked an eye test to check my eyes. The lady who carried out my eye examination was wonderful. She was knowledgeable, kind, and very helpful. However, after the examination, when I went to pay, I was taken to a small desk where I was told about a promotion they were running. That was absolutely fine. The problem started when the staff began trying to sell me very very expensive glasses. I had only gone there for an eye test, but I decided to have a look anyway. They then spent almost an hour trying to persuade me to buy very expensive glasses, and a second pair they told me maybe with blue light lenses, and several other extras. I had already been at work all day and was suffering from a severe migraine. I ended up spending around an hour and a half in the store, and I was close to tears because of the constant pressure to buy products I did not want. I felt extremely uncomfortable and unable to leave without repeatedly saying no. The manager should ensure that staff understand the difference between offering advice and putting customers under pressure. No customer should be made to feel as uncomfortable as I did. Very bad experience for me.
• NN

  Naomi

  Aug 15, 2026
  5.0
  Excellent store and service at David Clulow Victoria. Kevon in particular was incredibly attentive, professional and helpful. My fiancé walked away super happy with the frame he purchased. We visited your Battersea counterpart previously, and we were very impressed by the Victoria store’s assortment and service. We would wholeheartedly recommend!
• JC

  Jonathan Calland

  Jun 11, 2026
  5.0
  Wonderful attentive, patient and supportive ophthalmologist if you have eyesight problems. I have experienced the best customer service throughout my post operative care following a vitrectomy that means I return frequently to adjust my prescription.