David Clulow Opticians - London - Kensington

Reviews

• CF

  Clarice Francis

  3 days ago
  1.0
  Sold me the wrong lenses multiple times and argued with me over email about how I was wrong and I had to check with other opticians and finally they relented and agreed they missold me the lenses. Customer service is poor you have to log onto a portal but they don't give you the information for it so you can't access anything without calling. Overall very unhelpful and dissatisfactory. Upsetting
• NB

  Natasha Batson

  Jun 22, 2026
  1.0
  The staff are miserable, unengaging and nonchalant. I walked in with the intent to buy 2 frames but walked out with none.
• SN

  Sadia Niha

  Jun 11, 2026
  5.0
  Outstanding customer care, an extensive frame selection, or a highly skilled optometrist.
• PC

  Phillip Cohen

  Jun 2, 2026
  1.0
  I have been a loyal David Clulow customer for many years and was disappointed by my recent experience at the High Street Kensington branch. My interaction with the manager, Tanveer, was unprofessional and unwelcoming. He appeared disengaged, and I did not feel confident in his ability to address basic questions regarding eye care and optical services. The experience fell well below the standard I have come to expect. I'm sure other customers share similar concerns. We certainly miss Kaz (previous manager) - please come back!
• AU

  Amber Uddin

  May 25, 2026
  2.0
  I went in for a small glasses repair and wasn’t acknowledged when I arrived and was waiting at the till. After waiting a while, I was told they don’t repair glasses unless they were purchased there. I understand this may be their policy, but it wasn’t clear upfront and there was no guidance offered. I then went to another optician nearby who fixed them quickly and kindly free of charge.