David Clulow Opticians at Selfridges - London

Reviews

• TM

  Tatiana Matos

  Sep 4, 2026
  1.0
  I struggled to get my eye consultation refunded due multiple problems. I called this store over 25 times but they simply disconnect the phone, then I made all my way to collect my contact lenses there and they didn’t allow me, unless I had another consultation and under the presence of the optician Nikita Somaia. The main manager and this Nikita were on holidays. The manager called Brooke who was there simply told me there is nothing he could do. I highly recommend self service machines or AI attendant, they definitely would do a better job than this irresponsible staff.
• GH

  Gianni Hayre

  Jul 2, 2026
  1.0
  I placed an order for glasses on Friday and was advised they would be ready by Wednesday. I visited the store today (Thursday), having taken the day off work and explained the importance of collecting them due to personal circumstances. Initially, Sahil informed me that the glasses were not ready followed by asking me to return in around an hour whilst he finds out on the status of them (if they’re still being made). I came back approximately 90 minutes later, only to be told that someone had apparently collected my glasses on Tuesday. The store was unable to explain how this had happened and advised that they would need to make me a completely new pair. After waiting a further 10 minutes while staff continued serving other customers, I requested a refund as I no longer had confidence in the service and would rather take my business elsewhere. I was then told I would need to wait while they investigated how the error had occurred before they could process the refund. Overall, I am extremely disappointed with both the handling of my order and the customer service I received. I am now over £550 out of pocket, without the glasses I urgently needed, and have been forced to order another pair elsewhere at additional cost because I require them within the next day. Mistakes can happen, but the lack of accountability, communication, and urgency in resolving the situation has been unacceptable. Based on my experience, I would not recommend this store.
• AV

  Andrea Valdivia-Gago

  Jun 15, 2023
  5.0
  Great staff, very friendly and profesional!
• AG

  A G.S

  May 21, 2022
  2.0
  I’m a loyal costumed for over 7 years. But the service is getting slack, rushed, and they’re too busy serving one off buyers who come in for sunglasses than good customers needing tests and expensive glasses. It’s very patchy in terms of service and expertise, but easily charging in excess of £700+ for glasses and frames. I probably bought the most expensive frames in the place but you’d never know when I had to face the aftercare service. Not impressed.
• SG

  Shaun Gomes

  Oct 11, 2017
  5.0
  Lovely place