David Clulow Opticians at Selfridges - London

Reviews

• HT

  Hilla Toledano

  Mar 26, 2026
  2.0
  There is a good selection of brands and eyewear, and the eye tests themselves are professional overall. However, the service from the staff is disappointing, disrespectful, and highly unprofessional. I received prescription sunglasses that were incorrect, and instead of remaking them or offering proper compensation for the inconvenience, I was simply offered a refund. There was no sense of accountability or concern about losing a loyal customer. I have purchased seven pairs over the past two years, yet I will not return—solely because of the poor and unprofessional service from the staff. This level of service is truly disappointing and not what I would expect from Selfridges.
• YK

  yash kachhadia

  Mar 13, 2026
  5.0
  Rupy has been extremely helpful with my shopping experience. She has helped me pick out my first set of glasses and managed to facilitate my prescription lens within a week’s time. Thank you Rupy, my sincerest commendation to you. I suggest everyone that if someone has any issues just go and ask to Rupy regarding glasses she will be so helpful and kind.
• AB

  A Bernard

  Jan 13, 2026
  1.0
  If I could give this company less stars I would. Tried to book an eye test appointment and spoke to a female member of staff today who said they prefer paying customers who pay £40 as opposed to NHS ones. That it would be better off if we went to another branch on the high street than them. Discriminatory and they have some nerve. I have sent complaints to both Selfridges and David Clulow. Disgraceful.
• MS

  Manpreet S (Mandy S)

  Nov 30, 2022
  5.0
  Had a routine examination booked and was pleasantly surprised with how wonderful all the staff were. Excellent professionalism and care received from the young Indian optician who I had not seen a while ago when I last attended without feeling rushed as I had been made to feel at a competitor optician. Keep up the good work!
• HP

  Hey Pots!

  Nov 2, 2022
  1.0
  Poor service in store and even worse if you’re trying to contact on the phone. High prices and weak customer service does not create loyalty.