David Clulow Opticians at John Lewis - White City

Reviews

• NM

  Naz Mo

  Apr 13, 2026
  5.0
  Hello I had a wonderful experience at the David Clulow Westfield branch. The staff member who assisted me RASHAD was incredibly polite, patient, and professional. He took the time to help me choose the perfect pair of glasses and carefully ensured they suited my face, trying different options without ever making me feel rushed. I’ve been a loyal customer of David Clulow for many years, previously visiting the Ealing Broadway branch. However, since getting to know Rashad, I now exclusively visit this branch. His professionalism, kindness, and excellent customer service have truly made a lasting impression on me. I would also like to thank Rashad, the store manager, for his help and support. Many thanks Nastaran
• SS

  sze

  Feb 11, 2026
  1.0
  I was not advised that the frames I selected were unsuitable for my prescription lenses. I paid £700 for these glasses, yet the lenses are significantly thicker than those I previously purchased from Specsavers. I was sold the most expensive package, which included a free replacement guarantee; however, the store refused to offer a replacement before I had the opportunity to properly try the glasses at home. The thickness and weight of the lenses are causing headaches and discomfort. Additionally, my mother’s single-vision glasses are still not ready, despite us both having our prescriptions issued on the same day. We have received no explanation for the delay nor any apology. We are extremely disappointed with the service provided by David Clulow and hope this matter can be resolved promptly. Failing that, we will seek a refund and consider pursuing further action if necessary.
• MM

  Maya Moloto

  Jan 15, 2026
  4.0
  Overall a good experience, the staff were very patient in helping me pick out the right frames, and after an initial delay went above and beyond to deliver my glasses promptly.
• GL

  Grace Liu

  Dec 12, 2025
  5.0
  Rashad was brilliant! So helpful and knowledgeable. Highly recommended to come here for all your optical needs 👍🏼👍🏼👍🏼
• FF

  FWC

  Feb 17, 2025
  5.0
  Very good service