David Clulow Opticians at John Lewis - Stratford

Reviews

• BJ

  billie jean

  Aug 27, 2026
  5.0
  Very helpful and friendly would definitely recommend. Bozena helped me with all my queries, was attentive and made me feel at ease.
• MM

  Michał Maternicki

  Jul 21, 2026
  5.0
  This is my go to place for glasses and top up my concatce lens prescription with eye moisturisers. Superb professional and attentive staff, especially Bozena. She gave me a lot of advice and honest opinion for my frames so I could make the best choice.
• FC

  Fahima Choudhury

  Jul 21, 2026
  5.0
  Hi the staff was excellent, Bozena was really helpful and adjusted my sunglasses for me. I will definitely come back.
• AK

  A Kara

  Jun 19, 2026
  5.0
  Jasveena did a very comprehensive eye test and explained everything to me well, and Sophie was brilliant in helping me to choose a style which suited me and my taste, good selection of frames to try and a positive experience overall!
• SS

  sophie

  Jun 10, 2026
  1.0
  Extremely dishonest, spiteful and rude! I went to John Lewis in Oxford street in hope of finding right frames. Was helped by a very sweet girl who was wearing hijab. After I picked the frame she explained the prices for very focal lenses and after I picked the frame she calculated cost. It worked out over £700 without insurance As is a lot of money I told her that I will come back the following week with my daughter to make sure I’ve picked right frames for me. I also booked eye test online for £35 When I returned my lovely assistant wasn’t there. I had my eye test and picked another frames which ware £30 more, explained new assistant that I have visited previous week and if we could proceed. I picked the same deal top lens without insurance and she came up with the price of over £200 more. I told her again and showed her photo of previous assistants written calculations. She went quite red in face and started to apologize for misunderstanding insisting previous assistant must have made a mistake. At this point I realized she couldn’t be trusted and got up to leave. Asked if I could pay for eye test and she charged me £45, I pointed out that test was booked at the price of £35 at which she replied oh well is gone up since last week. We went for a coffee next door and I thought to check on their website for price of eye test, sure enough was still advertised for £35. Out of principle went back to confront her end huffing she said she didn’t want to deal with me and called her manager over who told her to process £10 refund without explanation. This manager has witnessed my whole saga from start to finish which makes me think she is the one behind price hike. They tried to steal £200 from me and when it didn’t work they settled for £10. Shame on you both for your misleading dishonest sale tactics!! I am loyal customer of John Lewis and your practice reflects on them. I called them later for my test results from vision express, she said she can’t send them to me until they get signed off. Considering there was no other customer there when I left made me realize she is doing it out of spite and I want be getting them any time soon. I went ahead with my previous eye test results meaning I have wasted £35. Sure Enough they wait until end of the day to send them to me. Shocking!