David Lloyd Heston

Reviews

• HS

  Hamza Salim

  1 day ago
  1.0
  Absolutely Disgraceful Customer Service – Noor and Zara I am absolutely disgusted by the way I was treated by two members of staff, Noor and Zara. Their behaviour was completely unacceptable, extremely unprofessional and frankly embarrassing for a gym that is supposed to provide a welcoming and respectful environment for its members and guests. My cousin, who is a member of the gym, was physically present at the premises and had sent me a guest pass to access the facilities. I had a legitimate guest pass and was entitled to use it. However, due to a technical issue with the gym’s own app, I was unable to access the pass on my phone to scan myself in. Let me make something absolutely clear: the issue was with YOUR app, not with me. I had been provided with a guest pass, my cousin was present at the gym, and there was absolutely no reason why a technical failure on your end should have resulted in me being refused entry without any reasonable attempt to resolve the situation. What makes this experience even more unacceptable is the appalling attitude displayed by Noor and Zara. Rather than handling the situation professionally, calmly and respectfully, they were rude, dismissive and raised their voices at me in front of other gym members. Being spoken to in this manner, particularly in front of other people, was completely humiliating and unnecessary. Nobody should be made to feel embarrassed or publicly disrespected simply because a business cannot get its own technology to function correctly. I find it absolutely astonishing that two employees could behave in such an unprofessional manner over an issue that was entirely outside my control. If your app is experiencing technical difficulties, surely your staff should be trained to handle these situations appropriately rather than penalising guests who have followed the correct procedures. What exactly was I supposed to do? I had already been sent a guest pass. My cousin was there in person. The only thing preventing me from accessing the gym was your malfunctioning app. Yet somehow, I was the one being treated as though I had done something wrong. The complete lack of professionalism, basic courtesy and willingness to help was disgraceful. I expect management to take this complaint extremely seriously, investigate the conduct of both Noor and Zara, and explain why I was refused entry due to a technical issue with your own system. I also expect an explanation as to why your staff considered it acceptable to raise their voices and embarrass someone in front of other members instead of handling the situation with basic respect and professionalism. A gym should not be employing staff who make guests feel unwelcome, belittled or publicly humiliated, especially when the problem originates from the gym’s own technology. This experience has left me extremely disappointed, and I expect a proper response from management, an apology for the treatment I received, and reassurance that this type of behaviour will not happen again. Absolutely unacceptable from start to finish.
• FN

  Fernanda Nardin

  4 days ago
  1.0
  Disappointing Experience at David Lloyd Hendon Since joining David Lloyd Hendon in September 2026, I have been extremely disappointed. Classes are frequently cancelled or replaced without any notification, making it difficult to plan my workouts. On Saturdays, children’s swimming classes make the pool overcrowded and noisy, while the spa is packed and far from relaxing. I have also found the swimming pool dirty, raising concerns about its cleaning and maintenance. What is particularly unfair is that members can be banned from booking classes for a week for cancelling less than 48 hours in advance, while the club can cancel or replace classes without notifying members. Given David Lloyd’s reputation and membership fees, I expected much better organisation, communication, cleanliness and facilities. Unfortunately, my experience has fallen well below expectations.
• MS

  Mehrab Sarvari

  5 days ago
  1.0
  Absolutely terrible gym for the amount of money you pay! The cleanliness and hygiene standards are appalling. Someone actually defecated in the main swimming pool! 🤮 💩 The gym is overcrowded, and management seems completely indifferent to the situation. For the membership fees they charge, you would expect proper hygiene, cleanliness, and a comfortable environment. Instead, the facilities are packed, and there seems to be very little concern about maintaining basic hygiene standards. To be fair, the reception staff are good, but the overall management of the facilities is extremely disappointing.
• EE

  elenehadj

  6 days ago
  5.0
  Even though I have only just joined today and haven't experienced the club yet, I wanted to give a big shout out to Nida who gave me the tour. Though it was only supposed to be half an hour, she went beyond that to show me around and answer my questions. She was very patient, kind, friendly and actually listened to my needs and what I was looking for, including my budget allowance. I did not feel pressured to sign up, which I really appreciated. I want to thank Nida for her patience and kindness and being really lovely in hearing me out and actually taking an interest in my requirements and even my background. I hope that the club recognises her hard work, her drive and enthusiasm, as this really helped me with my decision to join - highly recommended....thank you Nida!
• JO

  John O'Sullivan

  Sep 27, 2026
  5.0
  I genuinely can’t recommend David Lloyd Heston enough. Two months ago, I had a tour with Marc and, honestly, the pictures don’t do this place justice. It is HUGE, with incredible facilities including 5 indoor and 5 outdoor competition tennis courts, padel courts included in the membership, up to 8 badminton courts, fantastic fitness facilities and an amazing Spa Retreat. What has surprised me most is the difference it has made to both my physical and mental health. I’ve always struggled to build a routine. I’ve tried Virgin Active, Nuffield, Third Space and even personal training, but nothing ever really stuck. After just two months at David Lloyd Heston, I can honestly say I’ve made exercise part of my lifestyle. For me, it’s the variety that makes the difference. I can play tennis, padel or badminton, use the gym, relax in the Spa Retreat or get involved in the social events. There’s always something different to look forward to, which makes staying motivated so much easier. The Spa Retreat is another level, with the cold plunge, huge hydro pool and incredible amethyst crystal steam room. Being able to combine exercise, recovery and relaxation in one place has made a real difference to how I feel. The social side is fantastic too, with quiz nights, themed parties, BBQs and more. It makes you feel like part of a community rather than simply someone who has a gym membership. And a huge thank you to Marc. You have genuinely changed my world. My friends and family have noticed the difference and have even thanked you for it. You didn’t just help me join a club — you helped me completely change my approach to health, exercise and lifestyle. For someone who has never been able to stick to a routine, being two months in and actually looking forward to going is something I never thought I’d say. Thank you, Marc, and thank you David Lloyd Heston!