David Lloyd Hampton

Reviews

• BC

  Bill Clee

  5 days ago
  5.0
  I had a fantastic experience at this David Lloyds branch, entirely thanks to Rian. I came in with a complicated issue, and Rian was patient, attentive, and sorted everything out for me effortlessly. True 5-star customer service—thank you!
• CB

  Christopher Barham

  Aug 23, 2026
  5.0
  Donya was super friendly and gave us a great tour of the Hampton branch. We are looking forward to beginning our fitness regime here and booking sessions for our son's kids clubs activities in the coming weeks!
• AN

  Arpan Nagpal

  Aug 16, 2026
  5.0
  Top Tier Services. There's no doubt about why Ali is the sales manager. I was looking to add my brother to my membership but wanted a viable offer. He went out of his way to find a reasonable solution instead of upselling the most expensive package. He swiftly found a logical solution and got another member for life! Highly recommend this branch
• LG

  Law Glamour

  Aug 9, 2026
  1.0
  I have been paying for services that I have not used for almost a year. I only use the swimming pools and the children's playground. Yesterday, I went to use the outdoor pool with my kids. The small green tiles around the mini jacuzzi—which touch the pool water—have been yellow with grease for months. There was no way I would let my kids go in. You test the water samples frequently and add a lot of chlorine and other chemicals, but this does not fix the dirt. You have to clean the pool properly when the day is finished, rather than just rinsing it with water and opening it again the next day. I am paying for nothing, and staff have been unhelpful with no answers to my queries. Furthermore, one of your sales staff told me my daughter was moved to the 3–18 years package. You cannot compare a 3-year-old with an 18-year-old. Does that mean a little child should be allowed into classes for older ages? I have been paying £192 for the last 9 months, and in August, you raised my price by £105.50 just because my daughter turned three. This is shameful. Put yourself in my shoes and imagine how this feels.
• JR

  JM Raja

  Aug 7, 2026
  1.0
  I go during my available time with the kids, but I am not happy with their services. The swimming pools are dirty with greasy surfaces and old, unmanaged walls. There are broken gates, missing handles, and broken play areas that are not safe for kids, as well as a lot of dirt outside. Uneducated members leave plastic glasses everywhere. They ignore emails with queries. For the yearly membership renewal, they do not stick to the price fixed in the contract and overcharge for stupid reasons. Once my contract is finished, I will not come back. They not fair with you when sell the membership, so they do not explain what to expect. They describe what you are paying for and then jump the amount after a while. They doesn't respect you as a customer !

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