David Lloyd Sudbury Hill

Reviews

• NA

  Navjot Aujla

  1 day ago
  5.0
  Had a great experience joining David Lloyds, thanks to Dylon. He was extremely friendly, professional and helpful throughout the whole process. He explained everything clearly, answered all our questions and made getting our gym membership really easy and straightforward. Really appreciate the time and effort he put into helping us. Excellent customer service from Dylon — highly recommended!
• SS

  Simon S

  Aug 24, 2026
  2.0
  This gym has good facilities, however it misses the mark on several key factors. 1) Predatory car parking attendants. I asked the gym reception whether any parking permits/tickets were needed after first joining. They confirmed only after 4 hours. I then received a parking fine for £100, for parking in a 'family' parking space. 2) The staff appear to have a no smile policy. I've never met a team before who universally appear to dislike there jobs and find speaking to customers annoying. I feel like I'm bothering them every time I ask a question. 3) It takes 45 minutes to serve warm pancakes and over an hour to serve a salad! I though it might have just been my family but speaking to other in the gym, it's a know issue. 4) They know how to take bookings for kids clubs but don't know how to let you know that the activities have been cancelled. The staff had no idea it had been cancelled and no clue why. We asked why no member of staff was there and there response was that they assumed the kids club had been cancelled.
• KF

  KRS FAM

  Aug 23, 2026
  1.0
  Really poor gym tour yesterday. The F&B tables were dirty from the start, which I understand can happen during busy periods, but the area was relatively quiet at the time. The tour also felt very rushed, as the lady seemed to be short on time. I’d suggest allowing enough time for scheduled gym tours, especially when customers are asked to come in the following day. While we were deciding on prices, she was already dealing with another customer, which made the experience feel quite unprofessional.
• SK

  Sanaz Karimi

  Aug 18, 2026
  5.0
  I had such a positive experience with Austin! He was incredibly helpful and supportive when assisting my friend with joining, making sure all her needs were understood and met. His friendly attitude, professionalism, and excellent manners really stood out and are highly valued. Thank you, Austin, for making the whole experience so welcoming and easy!
• MD

  Mansi D

  Aug 10, 2026
  5.0
  We joined David Lloyd Sudbury Hill just two days ago and have been really impressed with the whole experience so far. From the moment we first came in, everyone was friendly and welcoming, and the joining process was really easy and relaxed. We never felt pressured or rushed, which made such a difference. A special mention to Dylan, who was brilliant. He took us around the club, explained everything really clearly and was happy to answer all our questions, no matter how many we had! His knowledge was excellent, but more than that, he was genuinely kind, patient and friendly. You could tell he actually cared about making sure we felt comfortable and that we were making the right decision for us. It’s easy for someone to show you around a club, but Dylan went that extra bit further and made the whole experience feel really personal. We left feeling really positive about joining and excited to get started. It’s only been two days, but so far we’re really happy we made the decision to join. A big thank you to Dylan for making the whole process so enjoyable - he’s a real credit to David Lloyd Sudbury Hill. Looking forward to making the most of our membership!

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