David Lloyd Sudbury Hill

Reviews

• AC

  Anika Chotai

  2 days ago
  1.0
  David Lloyd Sudbury was the very first gym I joined 23 years ago. Over the years, David Lloyd became much more than a health club to me. It was a place where I invested my time, built friendships, stayed active and felt part of a community. Unfortunately, my experience at another David Lloyd club brought that long-standing relationship to an abrupt and deeply disappointing end. Following disagreements involving a group of members, deeply upsetting comments and personal allegations were shared about me on social media platforms. I raised concerns about the impact of this behaviour, but I do not believe they were adequately addressed by club management. What concerned me further was the apparent closeness between some of the members involved and members of the coaching team, raising questions in my mind about impartiality and how the situation was handled. Rather than being offered an opportunity to resolve the dispute through an independent review, a meeting or a fair opportunity to respond to the allegations, my membership was suspended and subsequently terminated. I was left unable to rejoin David Lloyd clubs. After more than two decades of loyalty, I found the absence of a transparent and impartial process particularly difficult to accept. The image attached are the members who had expressed concerns publicly about access to padel courts. The language used was deeply upsetting to me, and I believe the wider circumstances deserved a fair and balanced investigation. No member should feel that their loyalty, reputation or wellbeing can be disregarded without being given a meaningful opportunity to be heard. I am not asking for preferential treatment. I am asking for fairness, accountability and transparency. For a brand that promotes health, wellbeing and community, I believe those values should extend equally to how it treats members when disagreements arise.
• SR

  Sibreen Rafsan

  4 days ago
  5.0
  ⭐⭐⭐⭐⭐ I wanted to take a moment to recognise Rodniek at David Lloyd Sudbury Hill for his outstanding customer service. He is an absolute credit to the team! From the moment we spoke, Rodniek was incredibly welcoming, friendly and professional. He genuinely goes above and beyond to make people feel valued and comfortable, and his positive attitude really stands out. Nothing ever feels like too much trouble, and he takes the time to ensure you have the best possible experience. It’s rare to come across someone who combines such genuine warmth with excellent customer service. Rodniek is a fantastic ambassador for David Lloyd, and the management team should be incredibly proud to have him representing the club. Thank you, Rodniek, for making such a positive impression. Your hard work and dedication certainly don’t go unnoticed. Highly recommend!
• RS

  Renata Sebenik

  Oct 15, 2026
  1.0
  Extremely rude sales and customer service. They kept calling us nonstop trying to get us to join. The lady who showed us around was rude, left us alone after the viewing and didn’t even show us the way out. Then she called again just to say, “Just so you know, our prices are going up,” and hung up. Honestly, who cares? I understand it’s a private club and that membership is expensive. If I decide to join, I’ll do it in my own time. There’s no need to constantly pester people, especially with repeated calls from hidden numbers. The club itself is nice, although it was overcrowded when we visited. Unfortunately, the customer service completely ruined the experience. I’d rather pay even more to go somewhere else where I’m treated with respect instead of being constantly harassed into buying a membership.
• TK

  Tinessa Kaur

  Oct 12, 2026
  5.0
  I had a fantastic experience joining today! Rodniek was incredibly helpful, welcoming and professional throughout the entire process. As a former member, I really appreciated being given priority and the opportunity to start my membership earlier than expected. The tour was excellent, very informative and thorough, with everything explained clearly. Rodniek made the whole experience seamless and enjoyable, and I felt genuinely valued as a returning member. Excellent customer service from start to finish. Thank you, Rodniek, for making my return such a positive experience!
• JZ

  jolanta zamblauskaite

  Oct 5, 2026
  2.0
  Customer Feedback The facilities were clean and not crowded, which I appreciated, as I had plenty of space to move around. I recently rejoined the club and, considering the membership price, joining fee and additional payments, I expected to feel welcomed and comfortable from my first day. Unfortunately, having this unpleasant conversation with one of the cleaners on my first day back was very disappointing. I was told not to use the family changing room because it is intended for parents with children. I am disabled and require my partner’s assistance, including help washing my hair. Due to my mobility and balance difficulties, it is also not safe for me to shower alone because of the risk of slipping and falling. I therefore felt uncomfortable being approached without my circumstances being understood. This was around 6:00am, when the facility was quiet and there were no children using the changing area. I was told the room needed to be cleaned before it became busy. I completely understand the need for cleaning and would not have minded this being done while I was there. My concern is how the situation was handled. Not all disabilities are visible, and staff should avoid making assumptions about customers’ needs. Everyone should feel welcome and respected, particularly when returning to a club they have chosen to rejoin. I hope staff can be reminded to approach situations like this with greater sensitivity and understanding. I have also been left confused about my membership payments. I paid £514.90, including the joining fee and pro-rata payment, and understood that my next regular payment would be due on the 1st of next month. However, I unexpectedly received an email requesting a further £81 outstanding balance, even before my membership start date was due. When I contacted the sales team, they were unable to explain the charge and referred me to Head Office. I then spoke to a member of the membership team, who said they would investigate and come back to me. I am still waiting for a clear explanation. As a disabled member, I would also like clarification as to whether there are any additional charges or fees specifically related to disability, accessibility or reasonable adjustments. I would appreciate a clear breakdown of the £81 and confirmation of exactly what this charge is for. Overall, I hope the club can look into both issues, as I want to feel that I have made the right decision in rejoining and that I am treated with the same welcome, respect and consideration as every other member.

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