David Lloyd Finchley

Reviews

• SK

  Saffa Karim

  4 days ago
  5.0
  I had a fantastic experience with Emma from the David Lloyd’s team. She was incredibly friendly, welcoming, and informative, making the decision to join so much easier. She took the time to answer all of my questions thoroughly and gave me a full tour of all the facilities, explaining everything the club has to offer. She also introduced me to the E-Gym and explained how it works and the benefits of using it. That really helped me understand one of the many things that made David Lloyd’s different and played a big part in my decision to join. Even after I became a member, Emma has continued to be a massive help, always happy to answer any questions and offer support whenever I've needed it. Her excellent customer service and genuine care have made a real difference. Thank you so much, Emma – you're a real asset to the David Lloyd’s team!
• BB

  Beerus

  4 days ago
  1.0
  I have serious concerns regarding the club’s decision to display the flag of the current Islamic Republic regime, which can be seen prominently featured in the communal area. While I understand it is for the worldcup this decision is deeply distressing to a significant portion of the club’s membership. Many members of the Iranian community at this club have had family and friends who have been killed, imprisoned, or injured by this regime. To see this symbol prominently displayed in a space that should be inclusive and safe is not only insensitive but causes genuine emotional harm to those who are currently living with the daily trauma of this conflict. The lack of consideration in placing this flag in a central location, without any prior consultation with the affected community, is profoundly disappointing. As members, we expect an environment that is respectful of our backgrounds and personal safety. I strongly urge management to reconsider this display and the impact it has on the club's atmosphere.
• EI

  Elliott Ingram

  Jun 7, 2026
  1.0
  I have cancelled my membership at David Lloyd Finchley. While the club generally delivers on what it claims, aside from issues such as overcrowding, I cannot remain a member of a club that I believe is failing to take adequate steps to safeguard children. The issue arose when I observed a member sitting in the hot tub with a mobile phone aimed towards my children participating in swimming lessons. The sight of someone using a phone in neck-high water was unusual enough to raise immediate concerns. I reported the matter to staff, who informed me they would speak to the member and confirmed that the individual was aware of the club's no-photography policy. However, the same situation occurred again a few months later with the same member. Following the repeat incident, I asked to speak with the club manager to discuss the wider safeguarding implications and to suggest a clearer policy prohibiting the use of mobile phones in poolside areas during children's swimming lessons. In my view, a no-photography policy alone is insufficient. Parents should not have to determine whether someone is taking photographs, recording video, or simply using a phone while it is pointed towards children in swimwear. A straightforward no-phones policy during children's swimming sessions would remove any ambiguity and provide reassurance to families. Unfortunately, despite multiple requests, the club was unwilling to engage meaningfully on the issue or discuss potential policy changes. Given the repeat incident and the lack of action to address the underlying safeguarding concern, I no longer have confidence that the club is taking this seriously enough and it is now a matter for the police. It is a great shame, as the facilities are otherwise good, but I cannot justify remaining a member of a club that is unwilling to adopt what I consider to be a common-sense safeguarding measure for children. UPDATE FOLLOWING DAVID LLOYD'S RESPONSE: Following David Lloyd's public response to this review, the club did contact me and arrange a meeting with the Club Manager, which I appreciated. During that meeting, however, it became clear that the club has no intention of introducing a policy prohibiting the use of mobile phones in poolside areas during children's swimming lessons. David Lloyd's position was that they already do everything reasonably possible to safeguard children. I explained that I disagree. My concern has never been whether existing procedures were followed after the incidents were reported. My concern is that the current policy is inadequate. The same incident involving the same member occurred twice, despite the individual having previously been spoken to about the club's no-photography policy. In my view, requiring parents to determine whether someone is taking photographs, recording video, or simply using a phone while it is pointed towards children in swimwear is neither reasonable nor necessary. A straightforward no-phones policy during children's swimming lessons would remove that ambiguity entirely and would be simple to implement. Unfortunately, David Lloyd has chosen not to adopt that approach. While I appreciate the Club Manager taking the time to meet with me, the underlying issue remains unresolved and my decision to cancel my membership remains unchanged.
• SO

  Sabite Ozan

  Jun 5, 2026
  5.0
  I had a great experience today thanks to Roberto Spagnuolo. He was incredibly helptul, friendly, and made sure everything was sorted without any hassle. From start to finish, Roberto handled my query with professionalism and a genuinely positive attitude. Nothing was too much trouble, and he resolved everything quickly and efficiently. It's exactly the kind of experience that builds trust and confidence in a company. It's rare to come across service that is this genuinely pleasant. Roberto went above and beyond, and he lett me with a smile. His dedication and commitment to helping customers truly deserve recognition. Thank you, Roberto, for your outstanding support. Best wishes, Sabite Ozan
• HS

  H S

  May 31, 2026
  5.0
  We had an excellent experience with the sales rep Rommel at David Lloyd Finchley. From the very beginning, he was incredibly kind, helpful, and professional. He took the time to understand our family's needs and worked with us to find the best membership package and deal possible. What really stood out was how clearly he explained all the membership options, making sure we fully understood what was included and helping us choose the package that suited us best. He also took the time to talk us through the exceptional range of classes and activities available for both adults and children, which made us even more excited to join. His customer service was outstanding throughout the whole process. Nothing was too much trouble, and we genuinely felt that he wanted the very best for our family rather than simply making a sale. Thank you for making the experience so easy and enjoyable. We would highly recommend David Lloyd Finchley, and especially the sales rep Rommel for his exceptional service and dedication to helping families find the right membership. We absolutely love David Lloyd Finchley and have been coming almost every day since joining. The facilities are excellent, the personal trainers are knowledgeable and supportive, and there is a fantastic range of classes and activities for both adults and children. Our kids especially love the clubs and programmes available, which makes it a great place for the whole family. Joining has been one of the best decisions we've made, and we highly recommend it.

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