Vision Express Opticians - London - Enfield

Reviews

• LD

  Lefteris Da

  1 day ago
  1.0
  The worst brand to get glasses from
• SS

  Sam

  Aug 23, 2026
  5.0
  I had my eye test done here recently. The test was very thorough and all staff were very friendly and helped me to choose frames. I did not feel rushed or pressured at all. I am so happy with my new glasses and look forward to returning next time.
• DB

  Damata Banse

  Aug 17, 2026
  1.0
  Very bad, went to the shop for my loose glasses. Which i bought from the same store in Oxford Circus, but just move to Enfield. I went vision express shop in Enfield and they refuse to fixe it. They ask le to go back to Oxford Circus.
• AA

  Armers

  Jun 30, 2026
  2.0
  After waiting 4 minutes to be acknowledged by a member of staff, I was eventually sat down at a desk and confirmed my details. The staff member then went straight into selling me trifocals, which I found odd because I only require reading glasses, and I hadn’t even had an eye test yet. I told the staff member that I would have the test first and go from there. A colleague carried out the test, which was done professionally and in a friendly manner. Back out on the shop floor, I eventually sat back down with the original staff member, who went on a hard sell for trifocals. I asked her to explain clearly the pros and cons of the options, but importantly, to advise whether I would actually benefit from having them. Her advice was lean, and she just kept asking me which one I preferred. I eventually walked out frustrated, straight into a competitor’s store, and ordered two pairs of reading glasses which were not trifocals. Absolutely awful service and a lost sale.
• LA

  L A

  Jun 5, 2026
  1.0
  I would not recommend this branch of Vision Express. Unfortunately, I found most of the sales staff (with the exception of one Asian man) to be rude and lacking knowledge about the glasses they sell. I asked several members of staff questions about different frames and lenses, but they were unable to provide answers and made no effort to find out the information for me. This was disappointing and not what I would expect from an opticians. In the end, I spent around £700 because there were no appointments available at my usual branch, but I regret not waiting. The overall customer service experience was poor, and I left feeling dissatisfied with both the level of assistance and the value for money.