Vision Express Opticians - Liverpool

Reviews

• FT

  Faran Ta

  Aug 27, 2026
  2.0
  Very disappointing experience with Vision Express Liverpool. I booked my first appointment on early August. The eye test was quick but acceptable, and I ordered my glasses the same day. I clearly explained that I needed to be able to read with them and that my previous glasses had a reading portion. Despite this, I was told that I didn’t need one. The first pair was £340 and the second pair was £220, making £560 in total before discounts. I received a discount through my Blue Light Card and the advertised discount on the second pair, but I still paid nearly £400 in total. After 8 days, my first glasses were ready, but unfortunately I couldn’t read anything through them. When I asked them to correct the problem, I was initially asked to pay extra for a reading portion, despite having clearly explained my requirements when ordering. After some discussion, they agreed to add it at no extra cost. After another 12 days, both pairs were ready, but unfortunately the reading portion was wrong again. The staff member admitted that the wrong measurements had been entered and the glasses had to be sent back once more. To make matters worse, the blue-ray filter I had specifically requested and paid for had also not been added. I have now visited the store 4 times, paid around £30 for parking, and wasted a considerable amount of time. It has now been a month since I placed the order, and despite paying nearly £400, I still have not received the glasses I originally ordered correctly. The spare pair was usable, although I felt it wasn’t sitting straight. When I mentioned this, the response was simply to put the glasses on the table and say they were straight because they were straight on the table. As I could see and read with them, I decided not to pursue that issue. I have never experienced anything like this with any other optician. I understand that mistakes can happen, but repeated errors, a missing paid-for feature, multiple visits, additional expense and the way my concerns were handled have left me extremely disappointed. I now expect to receive the correct glasses, with the reading portion and the Golden lens with all options or filter I paid for, within one week, as a matter of urgency . If this cannot be done, I would like a full refund. Considering the service I have received, I can only give this branch 2 stars, and no more. I expected a much higher level of professionalism, attention to detail and customer service.
• JD

  Jessica Dootson

  Aug 27, 2026
  5.0
  Keep forgetting to write this review, I went in today as I broke my glasses and was lucky enough to be served by Jackie! Every single time I go in she's so warm, welcoming and always so eager to help. She never rushes you, and I love just chatting with her! She also always reminds me about the blue light discount I have, yet always forget! Pls give Jackie a pay rise! :)
• TO

  Tammi Oliver

  Aug 27, 2026
  5.0
  We visited Vision Express in Liverpool today and couldn’t have been happier with the service from Josh. Josh was absolutely fantastic from start to finish. He was friendly, professional, patient and really took the time to make sure we were happy with our choice. Nothing was too much trouble, and his customer service was exceptional. Josh is a real credit to Vision Express and an absolute asset to the business. It’s not often you come across someone who genuinely goes above and beyond, but Josh certainly did. Thank you, Josh, for making the whole experience so easy and enjoyable. You deserve to be recognised for the brilliant service you provided
• PR

  Paul Roberts

  Aug 21, 2026
  5.0
  I had Ryan take me through the most extensive eye test I'd ever had, he was totally amazing talking me through ever part step by step. He explained the reasons for the tests and what he was looking for. I can honestly say although he may be in training he is an absolute credit to vision express. When choosing my glasses the assistance and attention to detail was second to none. I would highly recommend vision express Liverpool to friends and family
• TC

  Tammi Cottrell

  Aug 17, 2026
  1.0
  ⭐ 1 star Absolutely awful experience with Vision Express. I spent two years paying for glasses that made little to no difference, was then told my prescription had apparently changed from near-sighted to far-sighted, and was advised to bin my existing glasses and buy two new pairs. The new glasses were unusable because I couldn't see clearly through them. When I complained, Vision Express claimed I had said my vision was “good” and raised no concerns. I did not say that. I said I didn't notice a difference with the glasses I had at the time. I've now spent over a year trying to get this resolved and have had to escalate the matter externally. The whole experience has been incredibly frustrating, particularly being left without usable glasses after following their advice. Keep every prescription, receipt and piece of correspondence if you use them. Apparently, what you actually say and what ends up in the clinical records can be two very different things.

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