David Lloyd Narborough

Reviews

• SF

  Sajeed Fozdar

  Aug 24, 2026
  1.0
  Disappointing experience for a gym that positions itself as luxury! For a gym that charges premium prices and markets itself as a luxury facility, I expected a much higher standard. Unfortunately, the changing rooms were far from what I would expect at this price point. The sinks appeared dirty and as though they weren’t being cleaned regularly, and the changing-room floor was also visibly dirty. I checked several showers and found that there was no shower gel available in any of them. The towels were another disappointment — the quality felt extremely cheap and certainly not what I would associate with a luxury gym. I was also charged £2 for a towel despite not being aware that there was a charge. I did ask whether the fee could be waived as I genuinely hadn’t known about it, but rather than receiving any understanding, I was told that it was my fault and that I had to pay. What made the experience worse was the attitude of some of the reception staff. I felt uncomfortable with the way I was treated and, based on my interaction, I felt that there was a racial element to the way I was spoken to. I can only speak to my own experience, but it left me feeling very uncomfortable and unwelcome. Overall, the facilities and service simply do not match the premium prices or the luxury image the gym promotes. At this price point, cleanliness, basic amenities, quality towels and professional, respectful customer service should be the bare minimum. Very disappointing and not what I would expect from a supposedly luxury gym.
• JF

  J FL

  Aug 12, 2026
  5.0
  Absolutely phenomenal service from Ellece and Kian. I came in to sort a membership and they were so helpful- they made me feel so comfortable and explained everything.
• EG

  Ellis Greaves

  Aug 12, 2026
  5.0
  I am not usually one to leave reviews. However, when a member of staff provides a consistently exceptional level of service, I believe it is important to recognise and acknowledge it. I would particularly like to commend Evie at David Lloyd Narborough, who has been exceptional in every interaction I have had with her. When paying a significant membership fee, the quality of the facilities is naturally important, but so too is the overall atmosphere and the standard of Customer Service. Evie contributes significantly to this. She is consistently welcoming, professional and approachable, and regularly takes the time to engage with members. She is always positive and readily available to assist whenever required. Her attitude and professionalism have a noticeable impact on the atmosphere within the club, and it is clear that members genuinely appreciate the way in which she interacts with them. Evie is a real asset to David Lloyd Narborough and deserves recognition for the consistently high standard of service she provides.
• LJ

  Luke Jane

  Aug 10, 2026
  5.0
  I’ve recently joined the club, Betsy was amazing showing me around and making me feel welcome! Very friendly and super helpful explaining all the facilities and couldn’t be happier!
• CR

  Ceyda Redjeb

  Jul 30, 2026
  5.0
  I was looking for a new gym with a bit more to offer than the one I was already going to, and Kian showed me around. He was really friendly, down to earth and made me feel welcome from the moment I arrived. The facilities are some of the nicest and most up to date I’ve seen, and the gym is spotless. Joining a new gym can be a bit daunting, but Kian made the whole process easy and enjoyable. I’m really grateful for his help and excellent service. Looking forward to getting started!