Vision Express Opticians - Preston

Reviews

• PR

  praveen reddy

  Aug 25, 2026
  1.0
  Worst staff worst experience. The people need to change a lot. They are just walking all around-there and no experience people they are showing attitude for customers . I am very Disappointed they are not treating customers properly
• RS

  Ragini Sharma

  Aug 22, 2026
  5.0
  Came in a few days ago, and with my age, I find it a little difficult to understand all the new frame styles and lens options. But Aman, one of the wonderful employees here, was incredibly helpful and patient with me. She took the time to explain everything so kindly, even though it took me a while to understand it all. May God bless her with all the happiness and success in life. People like her truly make such a difference. ❤️
• AV

  Ansh Vanka

  Aug 22, 2026
  5.0
  Had a great experience went here coz I broke my glasses. There was a girl named aman in the pre screening section and she helped me a lot and was very sweet. Also got a great price
• MA

  Montaha Aziz

  Aug 14, 2026
  1.0
  دخلت وقضيت عشرين دقيقه بدون أن يخدمني أحد .. كانوا الموظفين جالسين يسولفوون ويضحكون دون أدنى إعتبار لوجودي وبحثي بين الخيارات .. اظن مشكلتهم أني محجبة وعندهم تمييز عنصري واضح لأن حتى لما ناديت أطلب مساعدة أحد كانوا يتكلمون فيني ويأشرون ويضحكون بكل وقاحة ، وحده شقراء وثانية سمينة ورجل مليان وشووم spent around 20 minutes in the store without anyone offering to help. The staff were chatting and laughing while completely ignoring me, even when I asked for assistance. I found their attitude rude, dismissive and unprofessional, and I genuinely felt I was being treated differently and discriminated against.
• SS

  Sarah

  Aug 6, 2026
  1.0
  I would strongly advise anyone considering Vision Express Preston to think twice. This was, without question, one of the worst customer service experiences I've had. My appointment was booked for 9:00am, yet the doors weren't even opened until around 10 minutes later. Instead of a simple greeting or apology, the first thing I was met with was a blunt, "You can't eat or drink in here." As the store was clearly not ready and there was only one member of staff on the shop floor, I went outside to finish my breakfast. Despite arriving on time, I wasn't actually seen until around 9:25am. During the initial eye tests, no warning was given before bright flashes were used to photograph my eyes. I suffer from migraines and bright lights are a known trigger. A simple warning would have allowed me to prepare, but instead I left with a migraine that could easily have been avoided. I had my three children with me, including a baby who understandably became upset. Rather than showing even the slightest bit of patience or compassion, members of staff repeatedly sighed, huffed, frowned at me and made it abundantly clear that my children were an inconvenience. When I tried to give my baby a drink to calm him, I was once again told that no food or drink was allowed. Common sense and basic empathy seemed to be completely absent. The eye examination itself was rushed and dismissive. The optometrist flicked through the "which is better?" lenses before I'd even had chance to answer, making me question whether my responses were being listened to at all. My son's crying was met with eye-rolling and audible tutting rather than any attempt to offer assistance, pause the test or suggest rearranging the appointment. The final straw came when the optometrist shone a bright light into my eyes without warning to examine the back of them. I specifically explained that I suffer from migraines and that bright light is a trigger. This was ignored, and she immediately repeated the process on my other eye. I had no choice but to pull away and say I couldn't continue. Her response? A dramatic sigh followed by a dismissive, "Right." When it came to choosing my glasses, I was offered no advice or assistance whatsoever. By that point I simply wanted to leave, so I chose the cheapest frames and got out of there. Given how rushed and inattentive the eye test was, I have very little confidence that my prescription will even be accurate. Being a parent means children sometimes cry, and most healthcare professionals understand that. The complete lack of compassion shown by the staff was shocking. If I'd been a first-time mum already lacking confidence, this experience could easily have reduced me to tears. I left feeling belittled, unwelcome and with no confidence in the care I'd received. Customer service costs nothing, and neither does treating people with basic kindness and respect. Unfortunately, I experienced neither.