At SureCare East Surrey & Sevenoaks, we provide compassionate, person-centred home care to help people remain safe, comfortable and independent in their own homes. As a family-run, CQC regulated provider, we offer personal care, companionship, dementia care, respite care, live-in care, medication support, meal preparation and household assistance across Sevenoaks, East Surrey and surrounding areas. We work closely with families, District Nurses, GP surgeries, dementia coordinators and discharge teams to provide tailored, high-quality support. At SureCare, every client and loved one becomes part of our wider SureCare family. Guided by our values: “Nurturing Strength, Restoring Dignity. Where Your Family Is Our Priority.”
Location
SureCare East Surrey & Sevenoaks (Home Care and Live In Care)
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.