Vision Express Opticians - Greenhithe - Bluewater

Reviews

• JS

  Joanna Simmons

  Aug 27, 2026
  5.0
  Friendly staff, great service and the guy who helped me choose my glasses even reminded me I could use my blue light to get a discount which I had no idea about.
• DP

  David Pullen

  Aug 19, 2026
  5.0
  I was pleasantly surprised at the friendliness and care given to me at my appointment a few days ago . The member of your team that carried out the eye test was very professional and helpful - well done and please keep up the high standard
• JP

  Jalak Parikh

  Aug 16, 2026
  1.0
  Out of 10 rating it's zero really poor service from start to end. Even manager doesn't know what she doing she doesn't know her company policy . Never ever going back to bluwater branch staff are rude as well lack of training
• EC

  Emma Calver

  Aug 15, 2026
  1.0
  Absolutely appalling service from the shop staff, customer services and management! Went for my routine eye test, was asked to come in 40 mins earlier and then kept waiting for over an hour to be seen and ended up spending over 2 hours there! i need a new prescription, so picked my new frames and told it would be a couple of weeks for them to be made, then the assistant took my current glasses to clean and broke them! Leaving me with no glasses, despite wearing them every day. They tried to glue the break which didn't even hold for a day! I called the shop repeatedly the next day asking what they could do to help, they were useless! Said they have called around all stores and found a pair we could put frames into now but dont know when they will be delivered into store to do this, I asked could they not arrange a courier to speed it up but they were not willing to do this, would rather leave me unable to see! They told me to wear my sunglasses for now so I can see, which is ridiculous as I cannot wear these indoors or at night, so they have left me unable to see with no solution timeframe! I also noticed despite me telling them repeatedly I do not pay for my eye test as I have a plan with them I was infact charged for my eye test and can only get a refund for this when I go into store to collect my glasses. The store do not pick up the phone, it took over an hour of constant calling to get through, the management do not call back to try and help solve a problem they caused and customer services were unable to offer any solutions to the issues and just asked me to email my complaint! What an absolute shambles!
• MJ

  Michaela Jenner

  Aug 4, 2026
  1.0
  The eye test at Vision Express was good, but today I have left feeling very disappointed with the clarity of the pricing. I paid £230 believing this covered lenses for two pairs of glasses and an advanced eye test (£30). The receipt wording (“2 × £65” and “2 × £35”) seemed to confirm that. When I went to collect my first pair, I arrived ready to hand in my second pair to have the lenses fitted, exactly as I’d done when I bought new lenses in 2024. That was when I was told the price only applied to one pair. I would never have paid this amount if I had known it was only for a single pair of new lenses. It was a horrible feeling, because I genuinely didn’t know whether to feel stupid for misunderstanding the situation or misled by the sales team for not making it clear. I consider myself to be quite intelligent, but the way the pricing was presented made it very easy to interpret as two pairs. There’s nothing I can do now, but I won’t be returning to Vision Express.