Hilton are here to help you in the critical decision making when you are considering a move to a care home. Whether you are in hospital or already at home our Home to Decide® service will support you and help make a decision on your future. We offer intensive 24/7 care for the first few days and recommendations on the fifth day, giving you valuable time and space to decide your future. 65% of clients completing the service have remained at home.
However, if you need extra help at home we can assist with our Home Care service. Adaptable care is delivered at your home that is safe and reliable.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.