David Clulow Opticians at John Lewis - Welwyn Garden City

Reviews

• LT

  Laura Tibbles

  Aug 14, 2025
  5.0
  Amazing appointment yesterday and now awaiting beautiful new glasses Heather and Heenal were so helpful
• LB

  Lou Barrell

  May 16, 2024
  2.0
  After choosing a very stylish and expensive pair of new frames I waited 7 weeks for them to arrive. Communication was very poor indeed. Picked them up a couple of days ago and expressed my dissatisfaction. Assistant didn’t appear too concerned and assured me the manager would ring today to discuss further. Disappointed to say I am still waiting for the call.
• AA

  a

  Mar 26, 2023
  1.0
  After three attempts at getting the correct lenses for my glasses, the store finally gave me a refund. The manager is so flippant and the staff run around in a confused state. I had three eye tests to be told conflicting information by three different opticians. four months and seven visits of wasted time and i'm happy to start the process of new frames somewhere else.
• PD

  Peter Davis

  Apr 15, 2021
  1.0
  Placed an order for replacement frames for glasses I had already bought from John Lewis Opticians, told that the previous frames were not repairable, and new ones required. They then tried to up-sell me to buy new glasses claiming my prescription had changed so much, at a quoted price of £1,100 (which included a 20% discount). When I told them I bought the same two pairs from Costco for £340, they wouldn't believe me even though I went back to the store and showed them. I am not sure I would trust them again.