Vision Express Opticians - St Albans

Reviews

• JC

  Julie C

  Oct 2, 2026
  5.0
  Thank you to Paras who made me feel very comfortable during my eye examination, he has a very calm manner and explains everything well. Also to Linda who helped me choose glasses and was very honest, which I really liked, about what suited me and what didn't. Altogether a very pleasant and customer focused experience
• LL

  Lis

  Sep 25, 2026
  5.0
  Had an appointment with Rubina she is lovely and so professional. Can’t thank her enough!
• KR

  Kevin Rowbottom

  Sep 9, 2026
  5.0
  Very pleasant experience
• ID

  Ilda Domi

  Aug 2, 2026
  5.0
  I had a very positive experience at Vision Express. The staff were welcoming, professional, and made me feel comfortable from the moment I arrived. The eye examination was thorough, and everything was explained clearly and patiently. I felt that they genuinely cared about my eye health rather than rushing the appointment. The clinic was clean, well-organized, and the whole process was efficient. I would definitely recommend Vision Express to anyone looking for high-quality eye care and excellent customer service.
• MM

  MCX

  Jul 12, 2026
  3.0
  I went to this branch for my first eye test. Overall, the staff were polite. The girl who carried out the pre-screening tests was lovely and explained each test clearly which made me feel comfortable. However, I feel that communication among the rest of the staff could be improved. As this was my first eye test which I made clear from the start, I wasn’t familiar with the different parts of examination during the appointment with the optometrist. I would have appreciated the optometrist explaining what she was doing and what she was checking throughout the appointment. Instead, the appointment felt rushed and it seemed as though the focus was more on completing the examination/appointment than making sure I understood the process. Also, I was initially told at reception that the eye test would be £30, but I wasn’t asked whether I qualified for a free NHS eye test which I had to raise during my appointment. I do think staff should always ask whether customers may be eligible for an NHS funded eye test, as not everyone will know they qualify. At the end of my appointment, I was given eye drops and I had to double check with another member of staff that my eye test was free and that I was only paying for the OCT scan as I am aware this isn’t covered by the NHS. Furthermore, I wasn’t told the price of the eyedrops before paying and only found out after checking my receipt. A breakdown of the costs should clearly be explained before the customer knows exactly what they are being charged for. This shows the need for better communication and handovers between colleagues so that customers aren’t left having to clarify information themselves. I also felt that the optometrist could have been more engaging as it would have helped me feel more at ease, especially since it was my first eye test.

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