David Lloyd Southampton West End

Reviews

• LA

  Lisa Ashton

  Aug 26, 2026
  5.0
  I’ve been training with Sooz at David Lloyd’s and I honestly couldn’t recommend her enough. She’s incredibly thorough, really listens to what you want to achieve and makes sure each session is tailored to you. I told her I wanted to be pushed, and she definitely listened! She challenges me in exactly the right way, while still making sure I’m doing everything properly and safely. Sooz is knowledgeable, encouraging and really pays attention to the little details. I always leave feeling like I’ve worked hard and achieved something. If you’re looking for a PT who will listen to you, support you and push you when you need it, I’d definitely recommend Sooz.
• FA

  Felicity Alderman

  Aug 25, 2026
  5.0
  Personal Trainer Sooz is just so kind and knowledgeable I felt completely safe in her hands. We discussed in detail my goals and went through my current fitness levels and was able to see areas which needed improvement. She understood my limitations and was so supportive being able to modify exercises to enable me to still train to my full potential. Sooz’s enthusiasm helps push you on and I can’t wait to see the results. I wouldn’t train with anyone else. Would highly recommend Sooz to anyone who would like to help with confidence in the gym without judgement. Such a credit to David Lloyd Clubs
• CW

  Carolina Whitfield

  Aug 19, 2026
  5.0
  I have been a member of David Lloyd for more than 15 years, and I wanted to take a moment to recognise Helen from the Sales Team at Southampton West End for the wonderful support she has given me over many years. Helen has helped several of my family members and friends join the club, and she has always been incredibly friendly, approachable and supportive. What I particularly appreciate is the personal attention she gives to each person, taking the time to understand their individual needs and personalise the membership package accordingly. She has consistently gone the extra mile to find the best solution for us, and nothing ever seems too much trouble. People like Helen make a real difference to the experience of being a long-standing member. Thank you, Helen, for all your help over the years! 🌟 I would also like to thank the wider David Lloyd team for the fantastic investment and upgrades at the Southampton West End club. The introduction of the luxurious spa facilities has made a huge difference to the branch. The ice cave and cold plunge pools in particular are brilliant additions and have really elevated the overall experience. After more than 10 years as a member, it is lovely to see the club continuing to develop and improve. Thank you to Helen and the whole team for making Southampton West End such an enjoyable place to be. ❤️
• TT

  Tifa Tora

  Aug 13, 2026
  1.0
  ★ A very disappointing experience for families I am extremely disappointed by our experience at this gym yesterday. I attended with my two children, a friend and her four children. Unfortunately, while we were in the pool area, another member became extremely confrontational towards me because one of my children was having a difficult moment. Instead of approaching the situation calmly, she shouted at me and spoke to me in an extremely disrespectful and aggressive manner, in front of my children, my friend and all of the children with us. What was even more upsetting was the way the situation was handled by the staff. I did not feel protected, supported or treated fairly. I was made to feel as though I was the person at fault, despite the fact that I was not the one shouting at or confronting anyone. Ultimately, it was me, my children and my guests who felt that we had no choice but to leave, while the other member remained at the centre without any apparent consequence. This experience has left me seriously questioning whether families with children are genuinely welcome here. Children can have tantrums, difficult moments and emotional outbursts — that is part of being a child. Families should not feel that they will be judged, intimidated or confronted by other members because of this. A family-friendly gym should provide an environment where both adults and children feel safe, respected and welcome. Unfortunately, that was absolutely not our experience yesterday. I would not recommend this centre based on the way this incident was handled. The behaviour of one member was unacceptable, but the lack of appropriate support from the staff made the experience even worse.
• GC

  Gemma C

  Aug 13, 2026
  5.0
  I recently won a 7-day family pass to David Lloyd Leisure through a school raffle, and I honestly couldn’t have asked for a better experience. From the very start, the team were incredibly accommodating with arranging dates for our trial, which made everything so easy and stress-free. On our first visit, we were warmly welcomed by Helen, who took the time to get us set up with membership cards and clearly explained everything we needed to know. She also greeted us when we arrived and made sure we had everything we needed — such a personal and thoughtful touch. What impressed me most was how welcoming the club felt. Even though we were visiting on a pass, there was absolutely no pressure to sign up, which made the whole experience feel genuine and relaxed. The facilities are truly next level. Myself and my two sons (aged 9 and 4) spent a lovely afternoon enjoying the outdoor pool — it had such a great family atmosphere. We then had lunch in the café/restaurant area, where the children had a great meal and I treated myself to a delicious iced coffee. The space itself is beautiful and relaxing, and the customer service was fantastic. A real highlight for us was the soft play area within the dining space — such a brilliant setup for families, and the boys absolutely loved it. The family changing room was also a standout. It was a lovely, well air-conditioned space, which made a huge difference. There was no rush to get out of an uncomfortably hot, steamy changing room — something many parents with young children will be very familiar with — and it made the whole experience much more enjoyable. We’ve been completely blown away by the whole experience and are already looking forward to our next visit. Highly recommend to any families considering joining!

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