Situated within a tranquil environment in Crowborough, East Sussex, the Vines is suitable for male and females over the age of 18, and has 17 single bedrooms, with well-equipped bathrooms. As a step-down service, we offer support for individuals who have had their initial rehabilitation in hospital services. Our aim is to promote independence and help each resident back into the community.
Location
Priory The Vines
White Cottage Innham's Wood, Crowborough Warren, ESX
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.