Novus Care is a family owned care agency providing high quality domiciliary care and live in care in the home. With over 14 years experience, we pride ourselves on the high standard of care we provide in the home. We strive to enhance the quality of life of our elderly and vulnerable adults by enabling our clients to lead as independent a life as possible in the comfort of their own homes with the support of professional carers.
Having to choose care for yourself or a loved one can often be a daunting prospect. Novus Care is regulated by the Care Quality Commission and we're here to help and support you to ensure you experience the highest standard of care at all times.
Location
Novus Care - Wickford, Essex
10 woodland place business park hurricane way, Wickford, ESS
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.