David Lloyd Chigwell

Reviews

• JK

  Jisup Kim

  2 days ago
  5.0
  We visited David Lloyd as a family of three and had such a lovely experience. Maxwell from the sales team showed us around and was absolutely brilliant, especially with our baby, which made the whole visit feel really relaxed and comfortable. What we appreciated most was that there was no pressure at all to join. Maxwell gave us plenty of time, answered every question we had and explained everything clearly. He was friendly, knowledgeable and genuinely made us feel welcome. Ironically, the fact that he wasn’t pushy actually made us want to join even more! A really positive experience from start to finish and a huge thank you to Maxwell for looking after us so well.
• NZ

  Na Zach

  5 days ago
  5.0
  ⭐⭐⭐⭐⭐ We had such a lovely experience with Maxwell during our tour of David Lloyd. From the moment we arrived, he was incredibly welcoming, patient and professional with both me and my family. One of our children has special needs, and Maxwell was absolutely brilliant with them. He took the time to make sure they felt comfortable, never rushed us, and was very understanding and considerate throughout the whole tour. That really meant a lot to us as a family. He explained everything clearly, answered all of our questions and made the whole experience feel relaxed and personal rather than like a sales pitch. His kindness, patience and genuine care really stood out. Maxwell is a credit to the team and made us feel very welcome. We couldn’t have asked for a better person to show us around. Thank you again, Maxwell!
• NT

  Nathan Tree

  6 days ago
  5.0
  I had an excellent experience at David Lloyd Chigwell when I came down not so long ago. I was shown around by Maxwell and from the moment I arrived, he was friendly, welcoming, and extremely knowledgeable. He took the time to show me around all the facilities and made sure I understood everything that was available. His enthusiasm and professionalism really stood out, and he made the whole experience chilled and informative. Maxwell is a real credit to the sales team at DL. He was never pushy and was happy to answer all of my questions. The tour gave me a great overview into everything the club has to offer, and Maxwell’s excellent customer service made a lasting impression. Would highly recommend speaking to him if you’re considering joining.
• JB

  Janine Butcher-carter

  Aug 26, 2026
  1.0
  I am extremely disappointed by the experience my husband, my family and I had when we came in for a tour. We were shown around by Maxwell, who works in sales, and unfortunately his behaviour and attitude were completely unacceptable. From the beginning, Maxwell came across as rude, dismissive and completely uninterested in providing proper customer service. When we asked questions about the facilities and membership, he failed to answer them thoroughly and instead appeared distracted and more interested in speaking to random people and members of staff. What was particularly shocking was that, while he was supposed to be giving us a professional tour, he was openly badmouthing other members of staff in front of us. Even more seriously, he was making inappropriate and body-shaming comments about another member of staff. I found this extremely unprofessional and uncomfortable to witness. If this is how staff members are spoken about in front of potential customers, it raises serious concerns about the culture and professionalism within the organisation. A tour should be an opportunity to make prospective members feel welcomed, respected and valued. Instead, we were made to feel completely uncomfortable and unwelcome. Maxwell’s attitude, lack of attention and extremely poor customer service left a very negative impression on all of us. I want management to take this complaint seriously and investigate what happened, particularly the inappropriate comments made about another member of staff. This was far beyond simply having a bad day — it was unacceptable conduct from someone representing your business to potential customers. As a direct result of this experience, I have decided that I will not be joining as a member. I was genuinely considering becoming a member, but the behaviour we experienced has completely changed my mind. Very disappointing and, quite frankly, shocking customer service. I would strongly encourage management to address this matter and review whether this is the standard of conduct they expect from someone working in a customer-facing sales position.
• JS

  Joel Simpson

  Aug 16, 2026
  5.0
  I’m currently on a 14-day trial with David Lloyd, and after visiting both the Enfield and Chigwell branches, I can honestly say that Chigwell has been a completely different experience. From the moment I arrived at Chigwell, I found the staff to be friendly, welcoming and genuinely accommodating. Everyone I interacted with was approachable and made me feel comfortable, which is exactly what I would expect from a premium health club. The contrast with my experience at another branch was quite noticeable. Chigwell has shown me that the overall David Lloyd experience can be excellent when you have a friendly and professional team who make you feel welcome. The facilities are great, but for me, good customer service makes a huge difference. I never felt judged or uncomfortable at Chigwell, and the staff were happy to help whenever I had questions. I’m definitely going ahead with a full David Lloyd membership, and based on my experience during the trial, Chigwell will be the branch I’m joining. Big credit to the team at Chigwell for making the experience so positive. ⭐⭐⭐⭐⭐

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