Patrick & Menzies is a proudly independent optician with four branches across north Essex.
We have been looking after people’s eyes for more than 30 years, and promise to always go the extra mile to make sure your vision is the best it can be.
Our Braintree branch opened in 1988 and was the first in the group. It remains the largest of our branches.
Based in Braintree High Street, we have three consulting rooms and we take pride in making sure that every member of our team - optical assistants, dispensers and optometrists alike - continually develop their professional knowledge.
We regularly update the technology we use to ensure you get the most from your eye examination.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.