Our Poole office is known for its consistency in service delivery and has been working in partnership with the local council since it opened its doors in 2010.
Acting as a hub for our South west operation our Poole branch has a number of meeting rooms and boasts its own training facility which gives us the ability to offer internal training programmes to all staff members across our south west branches, developing our staff is key to our success and our Poole branch plays an integral role in our development.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.