Your local family-run independent opticians, based on the border of Halesowen and Quinton (Birmingham). We specialise in NHS and Private Eye Examinations, Urgent Eye Care (NHS CUES-accredited), Dry Eye Treatments and Children's Myopia Management. Our optometrists are qualified in independent prescribing, and hold professional post-graduate certificates in glaucoma and medical retina. We are proud to have an amazing loyal patient base, and we endeavour to deliver an exceptional patient experience and customer service to each and every one of our patients. We spend, on average, twice as much time with our patients compared to high street chains. Our appointments are not rushed and your eye care and health is our first and foremost priority.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.