Vision Express Opticians - Chesterfield

Reviews

• AH

  Andy Hofheinz

  2 days ago
  5.0
  Excellent service. Staff helped me return my glasses to my old prescription as the new one wasn’t quite right.
• TD

  Tracey Davison

  Aug 16, 2026
  5.0
  All the staff so friendly and helpful and not pushy they leave you to browse as long as you need I received a very thorough eye examination and there is a wide range of glasses to choose from this is my first time at Vision Express and I will now continue to come here whenever my test is due.
• HL

  Harry Leverton

  Aug 16, 2026
  5.0
  I went in 10 mins before closing with broken glasses, expecting little to no help, but the team were so helpful even working after closing time to help me swap my glasses, Garry and another lady helped me who’s name I can’t remember but she had pink hair and was so helpful
• SS

  sara Simpson

  Aug 14, 2026
  4.0
  My appointment, support and advice on choosing my glasses was all fantastic. The staff in the store are very helpful and non pushy. The only reason I have knocked a star off is because of the tracking your order page. It took a week longer than anticipated for me to receive my glasses because the factory where they were made didn't update the store or myself to inform of a failure in one lense. I had to ring the store to make enquiries to find this out. I also had to ring to check they had arrived by the final deadline.
• JL

  Jen Loong-Goodwin

  Aug 7, 2026
  1.0
  I come here once a year to check my eyes when in town with my in-laws, never any issue. Today, I arrived 5min behind my appointment, then when asking for contact lens case to put my contacts in (which takes seconds), the staff with pink hair kicked up a big fuss I was 8 minutes late despite her saying their grace period is 10 minutes. I don’t even mind waiting until next customers are done but instead she was quick to scold, not at all the courteous British comms I’m used to when visit n there. The whole scolding was so jarring when she just took me off the list altgt. It felt like a racial attack or someone schooling their child. But I’m a long time customer! Her aggression put me off for good. Even restaurants in Mayfair allow for 10min grace period, and it’s no big deal to slot me in in next available slot, who knows I may even upspend in the shop whilst waiting, which helps her AOV. But shouting out a customer for being minutes late in a small town isn’t it. And if its racially charged then shame on you