David Lloyd Cambridge

Reviews

• YZ

  Yuanxin Zhang

  2 days ago
  1.0
  Disappointing experience — poor organisation and incredibly condescending sales staff. I recently visited David Lloyd Cambridge for a membership tour, and the experience was surprisingly disappointing for a club that markets itself as a premium fitness destination. I had specifically booked a tour for 9:00–9:30 am so I could fit it in before work. However, when I arrived, I discovered that they had double-booked my appointment. Both parties arrived on time, with the other group arriving just slightly ahead of me. The staff member simply decided to take them on the tour first and told me I would have to wait, supposedly for no more than 30 minutes. By 9:40 am, I was still waiting. Having already wasted a significant part of my morning, I finally decided to leave. Ironically, just as I was walking out, the staff member reappeared at reception and told me she could now show me around. I find it astonishing that a supposedly premium club would expect a potential customer to rearrange their morning around the club’s own scheduling mistake, with so little regard for their time. The facilities themselves were nothing particularly impressive, apart from the spa. Given the membership prices, I had expected considerably better organisation and customer service. Unfortunately, the follow-up sales call was even worse. When I politely explained that I hadn’t made a decision yet because I still needed to discuss the membership with my partner, the salesperson immediately pressed me on when we would decide. She then informed me that she would “give us another week to think about it.” I’m sorry, but since when does a potential customer need permission or a deadline to decide how to spend their own money? The entire interaction felt incredibly patronising, almost as if I should be grateful for the privilege of being allowed to join their club, rather than being a customer considering paying substantial membership fees. David Lloyd seems to have confused charging premium prices with providing a premium service. A high membership fee should come with basic professionalism, respect for customers’ time, and the understanding that membership is a customer’s choice — not a favour granted by the sales team. Very disappointing, particularly given the reputation and price point of this club.
• KB

  Kayley Bentley

  4 days ago
  5.0
  This club is amazing! The gym is really vast with plenty of machines, so you never have to wait. The pool is huge, and they even have a splash zone for the kids! Plus, the spa is just beautiful, you could easily spend a whole day relaxing there. The changing rooms have Elemis products, though I really wish they were in the showers as well as by the sinks! Also, the cafe has gotten so much better, the service is quick and they have a great selection of food and drinks. 😊
• AD

  Alex Dagg

  Oct 12, 2026
  1.0
  Was trying to research price for membership of which the website doesnt publicly list, they require you to "enquire" and leave your details. Received a call and the lady who rang laughed at me when I said my budget and that this is not a gym its a health club not for this budget, when all I wanted to ask was the price which is not on the website. She said you can find it on the website (completely untrue) and then hung up. Completely awful customer service. She didn't even tell me the price...
• BB

  Boglarka Biro

  Oct 10, 2026
  5.0
  ⭐⭐⭐⭐⭐ An absolutely incredible spa experience at David Lloyd Cambridge! What an amazing place to relax, recharge and escape the stresses of everyday life! The spa at David Lloyd Cambridge is absolutely stunning, with such a luxurious, peaceful and relaxing atmosphere. It really feels like a little wellness retreat! One of the highlights for me was the full-body red light therapy session. What a fantastic experience! Red light therapy has some exciting potential benefits for skin rejuvenation, muscle recovery and overall wellbeing, making it a brilliant addition to a self-care routine. It’s wonderful to see such innovative wellness technology available alongside traditional spa facilities. The whole experience feels premium, indulgent and incredibly relaxing. It’s so much more than just a gym — it’s a place to invest in yourself, your health and your wellbeing. David Lloyd Cambridge has truly raised the bar when it comes to luxury wellness! I absolutely loved it and would highly recommend the spa and red light therapy experience to anyone looking for some well-deserved self-care. ❤️
• LK

  Lucy Kingsford

  Oct 5, 2026
  2.0
  Severely declined since I first joined in 2022. Unfortunately David Lloyd is the only gym in Cambridge which offers childcare facilities so I am stuck here. New timetables mean that off peak members now have no access to kids club at all on a weekend. Seeing as I solely pay to train at the gym my membership is now completely void on weekends. A popular 2pm session was taken away with no consultation with parents. On discussion we were told that the session was not full enough. Which only became true when they changed this sessions offerings with again not consulting paying parents. Of course the email I sent about this was ignored. This is laughable when you compare the kids club offerings with lower tier and lower priced clubs. Cambridge is seriously lacking and the reluctance to consult families in the decisions made is frustrating. The aircon has been bust in the gym since last winter. All emails go ignored and nothing is done to rectify the issue which is infuriating at best as I know I am far from the only member reporting this issue. Management will not even arrange temporary units. The fact that a premium gym can’t even provide adequate aircon is insane. In 2024 we were promised a revamp of the soft play area with a homework corner and books. This still has not happened and the main equipment continues to get more and more worn. AI generated posters have started appearing throughout the club giving a cheap and unprofessional look. (Whilst being dreadful for the environment) The car park is regularly full and you have to go to war with a bunch of other desperate cars just to get a space. When we first joined we’d swim 3x a week. Now that is not possible as the pools are always freezing cold. The splash zone may as well be a cold tap running. The baby pool is nothing like it was in previous years. Of course again when you feed this back on the app nobody gets back to you. Maintenance is poor all round - including severe black mould in the kids club area following a leak which took them MONTHS to sort out. Again reporting this via the app was ignored. It seems whenever you raise an issue you are ignored. Customer service is non existent in this department. Ultimately I only stay for the childcare in the school holidays which enables me to still train. It’s a real shame to see the club get worse and worse - I never thought I would be at a point where I want to leave. Perhaps negative reviews will be the only thing that pushes management to rectify the issues.

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