Vision Express Opticians - Baildon, Bradford

Reviews

• WL

  Waheed Khan (Lala)

  2 days ago
  5.0
  The optician Sara khan was professional and very well mannered in her approach to my test,she was thorough all through my eye tests. I have never experienced so much dedication and concern from any other optician at all. And not to forget Umar the store manager who tested my eye pressure and helped in choosing a good pair of spectacles and lenses. Vision Express Baildon are my first choice for eye care in future. And I would recommend them all day long. Fully satisfied with the service provided to me. Thank you very much indeed.
• DA

  David Akson

  Aug 28, 2026
  5.0
  Great Service and helpful thanks
• JB

  John Bowes

  Aug 23, 2026
  5.0
  Friendly and helpful staff. No waiting was seen at my appointment time. Good thorough test, no pressure selling. First class...
• SD

  Smritiman Das

  Aug 8, 2026
  1.0
  Very disappointing experience I had a very disappointing experience today, which I honestly did not expect from Vision Express, a place I have always considered my first choice for eye care. I have visited several Vision Express branches across the UK before and have always received excellent service. Today, however, was completely different. I received an SMS inviting me to book an eye test covered by the NHS. Based on that message, I chose this branch and booked an appointment for 3:30 pm. After making the booking, I called the branch specifically to confirm whether the eye test was free. One of the staff members clearly confirmed that it was. I then drove around 5 miles to attend the appointment. Unfortunately, in the middle of the eye test, I was suddenly told that the test was not free. When I tried to show the staff the SMS I had received, instead of helping to resolve the situation, several team members gathered around and made me feel as though I was at fault. I found this extremely disappointing and uncomfortable. If the appointment was not eligible for a free NHS eye test, this should have been clearly explained before I travelled to the branch and started the appointment. In the end, there was no reasonable solution offered, so I simply had to drive another 5 miles back home. I have always had a positive opinion of Vision Express, which is why this experience was particularly disappointing. I hope the mamagement will look into what happened, especially the communication regarding the NHS-funded eye test, and ensure that other customers do not have the same experience.
• JP

  John Penman

  Aug 2, 2026
  5.0
  The staff at Baildon are so,so good. It's always a pleasurable experience. This time I had arrived early and had 'nosey' around the shop, I was looking at the smart glasses as I've never had the opportunity before. The blonde lady showed me how smart they are . She was very enthusiastic about the technology. It was a sunny day, nice location, what more can I say.