My wife and I have collected our prescriptions from this pharmacy for over a decade and have always had lovely experiences with the very kind and competent staff there. I have nothing but the warmest commendations for the regular pharmacy staff, many of whom I know by name.
However, there is a locum I have had multiple bad experiences with and he is, at this point, casting a dark cloud over this branch. I will be sending a complaint to the General Pharmaceuticals Council when I get his name because I believe his conduct is needlessly putting people at risk.
In contrast to the fact that we’ve never had a single issue picking up prescriptions from any of the other pharmacists, every time we encounter this insufferable locum there is an issue and we have been unable to collect a single prescription from him at Tesco. This necessitates a call to our GP to have the prescription sent elsewhere, which is incredible frustrating as we live very remotely and Tesco is a good 10 miles from us as it is.
In the first instance, we went to Tesco chemist to pick up antibiotics for my wife who was in the midsts of a UTI over a weekend. She had asked our GP (just before they closed for the weekend) to send the prescription to Tesco as usual and neither she nor the GP anticipated any issues. However, this locum grumpily refused to give her her prescribed antibiotics because he claimed prescriptions emailed from GPs were unacceptable!!?! This is the first time we have heard any such thing and we have always had our prescriptions sent by our GP in this manner having never previously had an issue.
My wife was polite to the pharmacist but extremely distressed for days, as anyone who has had a UTI would understand. Being denied medication while you’re in the middle of a painful attack over a weekend when an alternative is inaccessible is a living nightmare. This issue did worsen for my wife who became quite ill from the untreated UTI which ended up with her having to seek specialist treatment. She would be more than happy to have our GP write a letter or email to confirm this. The antibiotics would have very likely have nipped the infection in the bud.
After that, we didn’t see this locum again for a while. I picked up a bunch of prescriptions of my own sent to Tesco pharmacy the exact same way from the same GP with no issues at all, until today.
My wife got a repeat prescription from
our GP for Flixonase nasal spray for her hay fever, which she had asked me to collect. Not only had she received a text from Tesco to say it was there and ready to collect but she had phoned ahead of time to be certain and the lady on the phone had said it was there and ready for her. Of course, just my wife’s luck, it was the miserable locum again with his horrible, ice cold, impersonal manner.
Once again he refused to give me the prescription, he mumbled something I couldn’t even understand about there being no price on the prescription or something ridiculous to that effect. Then said he wanted to see an original prescription, not one the doctor had emailed to Tesco.
My wife is so upset that she now has to suffer with something as treatable as hayfever because the locum refused to give out a spray which is just marginally more concentrated than the over-the-counter versions. These are not highly controlled or extremely dangerous drugs but routine ones that there are no good reasons to withhold from someone with a legitimate GP’s prescription.
The level of pedanticism from this locum is outrageous. He is not safeguarding, he is doing harm and causing people unnecessary suffering by needlessly withholding their prescriptions. We are starting to become suspicious that this guy is abusing his power for nefarious reasons and think he should be investigated before someone becomes very ill due to his negligence and evident enjoyment of power trips.