Harborne Pool & Fitness Centre

Reviews

• KK

  Kate

  4 days ago
  4.0
  It’s the best 25m pool I have been to in Birmingham. The also have a small splash pool for little ones it gets very busy in the be active session. The gym is very well equipped with everything you could need however it can get very over crowded. The front desk staff are always amazing!
• MD

  Maciej Dziedziak

  Aug 28, 2026
  5.0
  I had a positive experience with the manager who cancelled my outstanding fees after a problem with charges.
• TA

  Tostos A

  Aug 21, 2026
  1.0
  The swimming instructors, particularly Summer and Reece, are lovely with the children very friendly, kind and patient. Unfortunately, the overall experience is a let down by other aspects. The reception staff can be very rude, dismissive and unfriendly, and the app is extremely difficult and frustrating to use. The biggest concern is the hygiene. There is a persistent and very strong smell of urine, which makes the changing rooms and toilets unpleasant to use. What is particularly disappointing is that many parents and customers have raised similar concerns, yet there doesn’t seem to be any noticeable improvement. It is such a shame because the children’s instructors are great, but the customer service, app and hygiene standards really need significant improvement. Please listen to the feedback and take action. People deserve a clean, welcoming and well managed environment.
• AM

  Alicia Morris

  Aug 7, 2026
  5.0
  Kelvin is a great PT. I've had a long journey getting back to health after ACL and meniscus surgery and my first Activate session with Kelvin has given me confidence that I will get back to my former fitness and body (with hard work!) The gym is small but has all the equipment you need.
• LA

  Leeon Andrew

  Jul 29, 2026
  5.0
  I’ve been going to this fitness centre for a while now, and although they offer a good range of classes — including spin sessions and both adult and children’s pool classes, I mainly stick to the gym. It’s the part of the centre I use the most, and overall, I’ve had a really solid experience with it. The gym floor is always clean, and I often see staff wiping down machines, vacuuming, dusting, and generally keeping on top of things. It makes a difference, especially when you’re in regularly and notice the little things. One thing I appreciate is how relaxed and non‑intimidating the environment feels. It’s the kind of place where you can just get on with your workout without feeling watched or judged. The PTs are always around too, and they’re genuinely approachable. If you ever need a bit of guidance or want to ask a quick question, they’re happy to help without making it feel like a big deal. Peak times are exactly what you’d expect, between about 4:30 and 6:30 it does get busy, and sometimes I end up using different machines or waiting a little until the one I want is free. It’s just an honest part of the experience, and nothing out of the ordinary for a local gym after work hours. They’ve also updated their check‑in system recently, which I really like. Instead of signing in manually, you can just scan your QR code and walk straight through. It’s simple, quick, and makes the whole process smoother. Overall, even though I mainly use the gym rather than the classes, I’ve found Harborne Pool & Fitness Centre to be a clean, friendly, and easy place to train, and I’m happy to keep coming back.

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