This profile is uncertified and using publicly sourced data
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Business Details
About
Home Health Care ServiceSenior Citizen Centre
Novus Care is a family run live in care agency providing quality live-in care in the home to the elderly and those living with complex care needs across Somerset and the surrounding areas.
For over 14 years we have been committed to providing unique and personalised home care support, providing clients with safety and independence and giving families’ peace of mind. We provide a fully managed service that is regulated by the Care Quality Commission, overseen by experienced local live-in care managers.
We pride ourselves on enhancing the quality of life for our clients, enabling them to continue leading as independent a life as possible, 24 hours a day, 7 days a week, in the comfort of their own homes.
Location
Hours
MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.