Urgent Care by Phone is an (online) Telemedicine company, that focuses on acute medical care of patients.
The company was founded in 2023 by an Emergency Medicine Physician, Kenneth MacLeod Rice, M.D., and Physician Assistant, Cory McKelvey Stanley, PA-C.
Both of these seasoned Medical Providers have a combined forty years of diverse medical experience: Emergency Medicine and Urgent Care, Primary Care and Internal Medicine, Occupational Medicine and Workers Compensation, DOT Physical Exams and Drug Screening, Wellness and Annual Physical Exams, School and Sports Physical Exams, Teaching and Medical Supervision, and Telemedicine.
In fact, both of them have founded, owned and operated two successful, independent Urgent Care Centers.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.