Business Details
About
Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength.
With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.
Location
Hours
Reviews
3.8
156 reviews
5 stars
94
4 stars
13
3 stars
9
2 stars
6
1 star
34
What are people saying?
AI-generated from recent customer reviews
Staff Issues
Numerous reviews highlighted problems with staff behavior, particularly regarding a manager named Candice, who was described as rude and unprofessional, negatively impacting the gym's atmosphere.
Cleanliness
Many customers praised the gym for its cleanliness and well-maintained equipment, although some noted inconsistencies in bathroom upkeep.
Customer Service
Several customers reported poor customer service experiences, particularly with billing issues and staff unhelpfulness, leading to frustration and dissatisfaction.
Equipment Availability
While many appreciated the variety of equipment, some expressed concerns about the limited availability of certain machines, particularly during peak hours.
Positive Environment
Despite the issues, many members enjoyed the overall gym environment, citing friendly staff interactions and a welcoming atmosphere.
- KSKatherine Smith3 days ago5.0Candice was very nice and helpful!!!!! Go see her!
- HTHoward ToweNov 24, 20254.0Shower heads need to be replaced with one we would want to use! They currently seem to spit water lol. Can We fellows get more then 1 trash can in Our locker room? People are great.
- THTARA HADLEYNov 9, 20255.0I always go and never workout because I love this place so much. The tanning deal is what makes it the best. Trying to get more active for the holidays so maybe I'll take advantage of all the treadmills and elliptical machines. Great that it close and almost always open.
- VAvenkatesh akulaNov 3, 20251.0My experience with Planet Fitness customer service has been unacceptable. They show a clear disregard for user concerns, making it incredibly difficult to resolve issues. This is not just poor service, it feels like they are actively leaching money through unjustified fees and a process designed to make canceling or addressing billing errors virtually impossible. Don’t go for this
- CHCheryl H.Oct 30, 20251.0The female on staff right now. The last time she was sleeping. This time she is combative at the front desk for me asking to leave my details behind the desk as opposed to personal details written on the counter. Maybe she's upset she's awake. The DM was here the last time I was here and was very nice as well as the staff on shift. It only takes one to screw up your team. I immediately felt uncomfortable the first time she was asleep. I thought she was a customer not on shift because I couldn't find anyone. Not doing this again. My fees pay for her salary and I'm not sure why.
Frequently Asked Questions About Planet Fitness
What is the philosophy of Planet Fitness at John's Creek (Brookwood Marketplace), GA?
Planet Fitness believes 'We’re All Strong On This Planet™' and offers a Judgement Free Zone® where everyone can build strength at their own pace with best-in-class equipment.
What are the operating hours of Planet Fitness located at 2615 Peachtree Pkwy, Suwanee, GA?
Planet Fitness is open 24/7 from Monday to Thursday, closes at 9:00 PM on Friday, and operates from 7:00 AM to 7:00 PM on Saturdays and Sundays.
Does Planet Fitness offer special holiday hours?
Yes, Planet Fitness has specific holiday hours, for example, on 2025-11-26 it's open from midnight to 9:00 PM, and on 2025-12-24 from midnight to 3:00 PM. Hours vary by holiday.
What services and amenities can I find at Planet Fitness in John's Creek?
Services include ClassicAccess, MobileApp, Free Initial Fitness Consultation, ClassicWifi, perks like tanning, massage chairs, hydro-massage, total body enhancement, fitness training, and virtual fitness training.
How can I contact Planet Fitness at this location?
You can call Planet Fitness at +1 470-239-8450 for inquiries or more information.
Where can I find more information or sign up for memberships at Planet Fitness?
Visit https://www.planetfitness.com/gyms/johns-creek-brookwood-marketplace-ga or their membership page at https://www.planetfitness.com/gym-memberships.
Is there a mobile app available for Planet Fitness users?
Yes, the Planet Fitness mobile app is available on the Apple App Store and Google Play Store for convenient access to workouts and club information.
What nearby places can I visit before or after my workout at Planet Fitness?
Nearby you can visit Soon’s Bakery And Cafe for a snack, Palm Beach Tan for tanning services, or enjoy some sweets at Crumbl Cookies - Johns Creek.
Are there other fitness centers near Planet Fitness in Suwanee?
Yes, Orangetheory Fitness Suwanee-Brookwood is a nearby gym offering sports and fitness instruction for those looking for alternative workout options.
What local wellness and beauty services are available near Planet Fitness?
Nearby wellness and beauty options include CJ Nail And Lashes and Luxe Nail Spa for nail care, Monalisa Salon & Spa for hair and beauty treatments, and Inspire Chiropractic for holistic health services.