Business Details
About
Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength.
With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.
Location
Hours
Reviews
3.8
153 reviews
5 stars
92
4 stars
12
3 stars
9
2 stars
6
1 star
34
What are people saying?
AI-generated from recent customer reviews
Staff Issues
Numerous reviews highlighted problems with a specific staff member, Candice, who was described as rude and unprofessional, negatively impacting the customer experience.
Cleanliness
Many customers praised the gym for its cleanliness and well-maintained equipment, contributing to a positive workout environment.
Customer Service
While some staff members received positive feedback for their friendliness, others were criticized for poor customer service and lack of support.
Membership Concerns
Several reviews mentioned difficulties with membership cancellations and billing issues, indicating a need for improved management in these areas.
Overall Experience
Despite some negative experiences, many customers enjoyed the gym's facilities and atmosphere, with a significant number expressing satisfaction with their workouts.
- THTARA HADLEYNov 9, 20255.0I always go and never workout because I love this place so much. The tanning deal is what makes it the best. Trying to get more active for the holidays so maybe I'll take advantage of all the treadmills and elliptical machines. Great that it close and almost always open.
- VAvenkatesh akulaNov 3, 20251.0My experience with Planet Fitness customer service has been unacceptable. They show a clear disregard for user concerns, making it incredibly difficult to resolve issues. This is not just poor service, it feels like they are actively leaching money through unjustified fees and a process designed to make canceling or addressing billing errors virtually impossible. Don’t go for this
- MPMilen PatelOct 31, 20255.0Of the 4 planet fitness locations I have been to, this location is the best. Not only is there more unique equipment here, but there is space to exercise unlike the cumming location. The spa feels elevated here compared to others and the machines feel better and more maintained. I couldn't recommend this location more!
- CHCheryl H.Oct 30, 20251.0The female on staff right now. The last time she was sleeping. This time she is combative at the front desk for me asking to leave my details behind the desk as opposed to personal details written on the counter. Maybe she's upset she's awake. The DM was here the last time I was here and was very nice as well as the staff on shift. It only takes one to screw up your team. I immediately felt uncomfortable the first time she was asleep. I thought she was a customer not on shift because I couldn't find anyone. Not doing this again. My fees pay for her salary and I'm not sure why.
- MYmo yousefOct 23, 20251.0I don't recommend that place at all , stay away of it , they have the worst management and disrespectful employees, especially that lady name is Candice, she is rude and has a nasty attitude, unprofessional, she didnt help me at all with my issues and she left me talking and waked away, she threatened me to deactivate my account because I insisted to get answers about my account issues , the other employee started laughing at me for no reason. She was very disrespectful , I am gonna cancel my pf black membership after the way how I treated. That lady Candice is ruining your business
Frequently Asked Questions About Planet Fitness
What is the philosophy of Planet Fitness at John's Creek (Brookwood Marketplace), GA?
Planet Fitness believes 'We’re All Strong On This Planet™' and offers a Judgement Free Zone® where everyone can build strength at their own pace with best-in-class equipment.
What are the operating hours of Planet Fitness located at 2615 Peachtree Pkwy, Suwanee, GA?
Planet Fitness is open 24/7 from Monday to Thursday, closes at 9:00 PM on Friday, and operates from 7:00 AM to 7:00 PM on Saturdays and Sundays.
Does Planet Fitness offer special holiday hours?
Yes, Planet Fitness has specific holiday hours, for example, on 2025-11-26 it's open from midnight to 9:00 PM, and on 2025-12-24 from midnight to 3:00 PM. Hours vary by holiday.
What services and amenities can I find at Planet Fitness in John's Creek?
Services include ClassicAccess, MobileApp, Free Initial Fitness Consultation, ClassicWifi, perks like tanning, massage chairs, hydro-massage, total body enhancement, fitness training, and virtual fitness training.
How can I contact Planet Fitness at this location?
You can call Planet Fitness at +1 470-239-8450 for inquiries or more information.
Where can I find more information or sign up for memberships at Planet Fitness?
Visit https://www.planetfitness.com/gyms/johns-creek-brookwood-marketplace-ga or their membership page at https://www.planetfitness.com/gym-memberships.
Is there a mobile app available for Planet Fitness users?
Yes, the Planet Fitness mobile app is available on the Apple App Store and Google Play Store for convenient access to workouts and club information.
What nearby places can I visit before or after my workout at Planet Fitness?
Nearby you can visit Soon’s Bakery And Cafe for a snack, Palm Beach Tan for tanning services, or enjoy some sweets at Crumbl Cookies - Johns Creek.
Are there other fitness centers near Planet Fitness in Suwanee?
Yes, Orangetheory Fitness Suwanee-Brookwood is a nearby gym offering sports and fitness instruction for those looking for alternative workout options.
What local wellness and beauty services are available near Planet Fitness?
Nearby wellness and beauty options include CJ Nail And Lashes and Luxe Nail Spa for nail care, Monalisa Salon & Spa for hair and beauty treatments, and Inspire Chiropractic for holistic health services.