Piedmont Physicians Pediatrics at Fischer Marketplace

Reviews

• NC

  Nnamdi Cheeves

  Mar 18, 2026
  1.0
  Today I took my 10-month-old to Piedmont Pediatrics for a sick visit, and it was by far the worst experience I’ve ever had. First, I want to hold myself accountable. My appointment was at 3:15 and I arrived at 3:30. I did call ahead to let them know I was running late and gave my ETA. When I arrived, the check-in process was completely out of the norm. The front desk told me to wait while they “got the nurse,” which was confusing. After waiting about 10–12 minutes, I was told the nurse was “on her way to take vitals.” We were eventually taken to the back, but even then things felt off. My baby’s weight wasn’t taken (which is usually the first step), and the nurse simply asked what was going on, wrote it on a sticky note, and left to “check with the provider.” My baby and I then sat in the room for about 30 minutes while he cried the entire time. The nurse returned and told me the provider, Michelle Payne, said she didn’t mind seeing him but it would be “a while” because she had two patients already and two more coming. At this point, it was already 4:15 and the office closes at 5. When I asked for clarification, I was told we would likely have to wait until after 5:30 to be seen after patients who hadn’t even arrived yet. That is unacceptable. I fully understand respecting patients who arrived on time, but expecting a sick 10-month-old to wait over an hour past closing especially behind patients not even in the building is unreasonable. Especially since the provider will only assess my child for 5 minutes or less. What made this even more frustrating is that during a previous visit with this same provider, I arrived on time and waited an hour for her. The lack of compassion was very clear. My baby cannot get himself to the doctor he depends on me. While I was late, the response felt like punishment toward a sick child, and that’s disheartening in a pediatric setting. I will say, our primary pediatrician, Dr. Cheeks, is absolutely amazing. She is caring, attentive, and truly loves what she does. This experience was the complete opposite. Moving forward, if Dr Cheeks is unavailable, I will not be returning. I would rather make the longer drive elsewhere than deal with this level of care again.
• BS

  Breezy Stanger

  Mar 18, 2026
  5.0
  I have only ever had wonderful experiences here over the past two years with both my kids. (4M & 1F)
• NN

  Nap Negotiator

  Mar 8, 2026
  1.0
  Let me start out by saying that we’ve had great experiences in the past with Dr. Cheeks and Dr. Payne and this review is not in any way related to the care we’ve received from either of them. This practice is very clear about following “AAP-backed, evidence-based vaccine guidelines” to the letter. Every other AAP recommendation? Apparently optional. Expect advice that’s out of date and years behind medical guidelines. It’s like the providers here havent seen an update to medical guidelines since the day they earned their license. It’s baffling that as a parent, and definitely not a medical professional, I can easily go on the AAP website and find clear, up to date guidance. But don’t expect the “professionals” you’re entrusting your child’s wellbeing with to do the same. Vaccines? Strictly enforced. Everything else? Outdated, inconsistent, and questionable.
• KM

  Katie McKoy

  Mar 7, 2026
  1.0
  Dr. Cheeks has always been a wonderful pediatrician. She cared for my son from the time he was born and we always appreciated her kindness and medical care. Unfortunately, the office environment and policies have changed significantly since the practice moved and brought in new staff. During my son’s final year, while he was on hospice and undergoing chemotherapy at age 16, we were told he would be required to receive a vaccine booster or risk being dismissed from the practice. Being placed in that position during such a fragile time for our family was incredibly difficult. My son passed away four months later. After being a patient in this practice his entire life, we never received a call, message, or any acknowledgment from the office. Dr. Cheeks herself is a compassionate physician, but the current office policies and overall environment have been very disappointing and did not reflect the level of care our family experienced for many years.
• KK

  K

  Mar 2, 2026
  3.0
  We absolutely love Dr. Jackson and the nurse practitioners at Piedmont, but we have had several negative experiences with the front desk staff. We have had a few scheduling issues, including one where there was no record of a sick visit we confirmed over the phone, resulting in us waiting in the lobby for over an hour with our infant who had the flu and RSV and were turned away after we came one minute after the grace period for a physical appointment. If you can overlook the rudeness and unprofessionalism of the admin staff, all of the providers we have seen are excellent. The admin staff could use additional training to provide the same degree of care as the health care providers.